[cisco-voip] Call Handler Not Recognizing Inputs

[Lelio Fulgenzi]

did they share what resolution path they took? 

--- 
Lelio Fulgenzi, B.A. 
Senior Analyst (CCS) * University of Guelph * Guelph, Ontario N1G 2W1 
(519) 824-4120 x56354 (519) 767-1060 FAX (JNHN) 
^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^ 
"Bad grammar makes me [sic]" - Tshirt 


----- Original Message ----- 
From: "Adam Curtis" <ACurtis at pizzagalli.com> 
To: "Matt Slaga (US)" <Matt.Slaga at us.didata.com>, cisco-voip at puck.nether.net 
Sent: Monday, August 24, 2009 10:52:55 AM GMT -05:00 US/Canada Eastern 
Subject: Re: [cisco-voip] Call Handler Not Recognizing Inputs 




Thanks for the help everyone. This turned out to be an issue on our providers side that they were able to take care of. 




Adam Curtis 

Pizzagalli Construction Company 

IT Support Technician 

(802) 651-1319 





From: cisco-voip-bounces at puck.nether.net [mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Curtis, Adam 
Sent: Friday, August 07, 2009 9:36 AM 
To: Matt Slaga (US); cisco-voip at puck.nether.net 
Subject: Re: [cisco-voip] Call Handler Not Recognizing Inputs 



Verified.. I opened a ticket with TAC to see what they say it might be. Could be an issue with our provider as well. 




Adam Curtis 

Pizzagalli Construction Company 

IT Support Technician 

(802) 651-1319 





From: Matt Slaga (US) [mailto:Matt.Slaga at us.didata.com] 
Sent: Friday, August 07, 2009 9:27 AM 
To: Curtis, Adam; cisco-voip at puck.nether.net 
Subject: RE: Call Handler Not Recognizing Inputs 



Verify that your voice gateway has dtmf relay enabled, perhaps it was accidentally removed at some point. 





From: Curtis, Adam [mailto:ACurtis at pizzagalli.com] 
Sent: Friday, August 07, 2009 9:25 AM 
To: Matt Slaga (US); cisco-voip at puck.nether.net 
Subject: RE: Call Handler Not Recognizing Inputs 



It seems to be any externals calls that are coming in. The internal extension for the Call Handler has not had this issue to my knowledge. I tested it 20-30 times this morning and didn’t have a problem with it. 




Adam Curtis 

Pizzagalli Construction Company 

IT Support Technician 

(802) 651-1319 





From: Matt Slaga (US) [mailto:Matt.Slaga at us.didata.com] 
Sent: Friday, August 07, 2009 9:22 AM 
To: Curtis, Adam; cisco-voip at puck.nether.net 
Subject: RE: Call Handler Not Recognizing Inputs 



Have you been able to pinpoint whether these are internal calls, external calls, mobile phone calls? 





From: cisco-voip-bounces at puck.nether.net [mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Curtis, Adam 
Sent: Friday, August 07, 2009 9:19 AM 
To: cisco-voip at puck.nether.net 
Subject: [cisco-voip] Call Handler Not Recognizing Inputs 



We use a Call Handler as our front end prompt for anyone who calls our company, but lately we have been having issues with it. Every 1 out of 6 times the Call Handler plays it will not recognize DTMF and just keeps playing the greeting. We are running Unity 7.0(2) and I have even restarted our Unity server to see if that was the problem. Has anyone run into this issue before? 



Adam Curtis 

Pizzagalli Construction Company 

IT Support Technician 

(802) 651-1319 





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