[cisco-voip] Call Handler Not Recognizing Inputs

[Curtis, Adam]

They mentioned that there was an issue going from their underlying carrier to their network. The tech said he reset the routing table on his end and after he did that everything came through perfectly.

Adam Curtis
Pizzagalli Construction Company
IT Support Technician
(802) 651-1319

From: Lelio Fulgenzi [mailto:lelio at uoguelph.ca]
Sent: Monday, August 24, 2009 12:13 PM
To: Curtis, Adam
Cc: Matt Slaga (US); cisco-voip at puck.nether.net
Subject: Re: [cisco-voip] Call Handler Not Recognizing Inputs

did they share what resolution path they took?

---
Lelio Fulgenzi, B.A.
Senior Analyst (CCS) * University of Guelph * Guelph, Ontario N1G 2W1
(519) 824-4120 x56354 (519) 767-1060 FAX (JNHN)
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"Bad grammar makes me [sic]" - Tshirt


----- Original Message -----
From: "Adam Curtis" <ACurtis at pizzagalli.com>
To: "Matt Slaga (US)" <Matt.Slaga at us.didata.com>, cisco-voip at puck.nether.net
Sent: Monday, August 24, 2009 10:52:55 AM GMT -05:00 US/Canada Eastern
Subject: Re: [cisco-voip] Call Handler Not Recognizing Inputs


Thanks for the help everyone. This turned out to be an issue on our providers side that they were able to take care of.

Adam Curtis
Pizzagalli Construction Company
IT Support Technician
(802) 651-1319

From: cisco-voip-bounces at puck.nether.net [mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Curtis, Adam
Sent: Friday, August 07, 2009 9:36 AM
To: Matt Slaga (US); cisco-voip at puck.nether.net
Subject: Re: [cisco-voip] Call Handler Not Recognizing Inputs

Verified.. I opened a ticket with TAC to see what they say it might be. Could be an issue with our provider as well.

Adam Curtis
Pizzagalli Construction Company
IT Support Technician
(802) 651-1319

From: Matt Slaga (US) [mailto:Matt.Slaga at us.didata.com]
Sent: Friday, August 07, 2009 9:27 AM
To: Curtis, Adam; cisco-voip at puck.nether.net
Subject: RE: Call Handler Not Recognizing Inputs

Verify that your voice gateway has dtmf relay enabled, perhaps it was accidentally removed at some point.

From: Curtis, Adam [mailto:ACurtis at pizzagalli.com]
Sent: Friday, August 07, 2009 9:25 AM
To: Matt Slaga (US); cisco-voip at puck.nether.net
Subject: RE: Call Handler Not Recognizing Inputs

It seems to be any externals calls that are coming in. The internal extension for the Call Handler has not had this issue to my knowledge. I tested it 20-30 times this morning and didn’t have a problem with it.

Adam Curtis
Pizzagalli Construction Company
IT Support Technician
(802) 651-1319

From: Matt Slaga (US) [mailto:Matt.Slaga at us.didata.com]
Sent: Friday, August 07, 2009 9:22 AM
To: Curtis, Adam; cisco-voip at puck.nether.net
Subject: RE: Call Handler Not Recognizing Inputs

Have you been able to pinpoint whether these are internal calls, external calls, mobile phone calls?

From: cisco-voip-bounces at puck.nether.net [mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Curtis, Adam
Sent: Friday, August 07, 2009 9:19 AM
To: cisco-voip at puck.nether.net
Subject: [cisco-voip] Call Handler Not Recognizing Inputs

We use a Call Handler as our front end prompt for anyone who calls our company, but lately we have been having issues with it. Every 1 out of 6 times the Call Handler plays it will not recognize DTMF and just keeps playing the greeting. We are running Unity 7.0(2) and I have even restarted our Unity server to see if that was the problem. Has anyone run into this issue before?

Adam Curtis
Pizzagalli Construction Company
IT Support Technician
(802) 651-1319

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