[cisco-voip] IPCCX 5.0 not understanding digits when it makes the call.

[Wes Sisk]

most likely you are matching dial-peer 0 which does not use dtmf-relay.  
setup a call and look at the call on the gateway to confirm dial-peers 
in use.

/wes

On Thursday, August 27, 2009 3:14:50 PM , Sean Walberg <sean at ertw.com> 
wrote:
> I've got an IPCCX 5.0 SR2 system connected to my Call Manager 6.1 
> cluster. The subscriber, PSTN router, and IPCCX server are all on the 
> same switch.
>
> I've got a script that records a message from a caller, makes an 
> outbound call to a defined phone to play back the message, and then 
> presents a menu to confirm the recipient got the message.
>
> If the recipient of the message is an IP phone using the internal 
> extension, it works. IPCCX calls the phone, plays back the message, 
> and then the phone can press 2 to confirm.
>
> If the recipient of the message goes out the PSTN (cell, or even 
> calling the same IP phone by looping in and out the PSTN), the digits 
> aren't processed by IPCCX. You hear the message, but the digit 
> collection from the menu times out. "are you still there?" etc.
>
> If I make a call in to IPCCX, digit collection works fine even from 
> the same phone that doesn't work if IPCCX calls it.
>
> The gateway is H.323 and dtmf relaying is on. Packet traces show that 
> the digits seem to be going in band and we can hear the digits being 
> played over a G.711 stream.
>
> Nothing in the bug toolkit, and Google always leads me to Unity call 
> handler problems and dtmf relay being disabled)
>
> I've poked around the CTI configuration and don't see where I could 
> set up any DTMF relaying on the IPCCX side. There is a media 
> termination point being used though.
>
> Any ideas where to look next?
>
> Thanks,
>
> Sean
>
>
> -- 
> Sean Walberg <sean at ertw.com <mailto:sean at ertw.com>>    http://ertw.com/
> ------------------------------------------------------------------------
>
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