[cisco-voip] IPCCX 5.0 not understanding digits when it makes the call.

[Sean Walberg]

Hi Wes,
Thanks. "show call active voice" shows the IP leg is using dial-peer 0
(PeerId=0)

I'm unclear how I should proceed though. Do I make a dial peer that matches
the calling number (eg, the CTI port) and turn DTMF relay on that?

Thanks,

Sean

On Thu, Aug 27, 2009 at 3:16 PM, Wes Sisk <wsisk at cisco.com> wrote:

>  most likely you are matching dial-peer 0 which does not use dtmf-relay.
> setup a call and look at the call on the gateway to confirm dial-peers in
> use.
>
> /wes
>
>
> On Thursday, August 27, 2009 3:14:50 PM , Sean Walberg <sean at ertw.com><sean at ertw.com>wrote:
>
> I've got an IPCCX 5.0 SR2 system connected to my Call Manager 6.1 cluster.
> The subscriber, PSTN router, and IPCCX server are all on the same switch.
>  I've got a script that records a message from a caller, makes an outbound
> call to a defined phone to play back the message, and then presents a menu
> to confirm the recipient got the message.
>
>  If the recipient of the message is an IP phone using the internal
> extension, it works. IPCCX calls the phone, plays back the message, and then
> the phone can press 2 to confirm.
>
>  If the recipient of the message goes out the PSTN (cell, or even calling
> the same IP phone by looping in and out the PSTN), the digits aren't
> processed by IPCCX. You hear the message, but the digit collection from the
> menu times out. "are you still there?" etc.
>
>  If I make a call in to IPCCX, digit collection works fine even from the
> same phone that doesn't work if IPCCX calls it.
>
>  The gateway is H.323 and dtmf relaying is on. Packet traces show that the
> digits seem to be going in band and we can hear the digits being played over
> a G.711 stream.
>
>  Nothing in the bug toolkit, and Google always leads me to Unity call
> handler problems and dtmf relay being disabled)
>
>  I've poked around the CTI configuration and don't see where I could set
> up any DTMF relaying on the IPCCX side. There is a media termination point
> being used though.
>
>  Any ideas where to look next?
>
>  Thanks,
>
>  Sean
>
>
>  --
> Sean Walberg <sean at ertw.com>    http://ertw.com/
>
> ------------------------------
>
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>


-- 
Sean Walberg <sean at ertw.com>    http://ertw.com/
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