[cisco-voip] IPCCX 5.0 not understanding digits when it makes the call.

[Wes Sisk]

try adding 'incoming called number .' on your VOIP dial-peer

http://www.cisco.com/en/US/docs/ios/12_2/voice/configuration/guide/vvfpeers.html

/wes

On Thursday, August 27, 2009 4:47:57 PM , Sean Walberg <sean at ertw.com> 
wrote:
> Hi Wes,
>
> Thanks. "show call active voice" shows the IP leg is using dial-peer 0 
> (PeerId=0) 
>
> I'm unclear how I should proceed though. Do I make a dial peer that 
> matches the calling number (eg, the CTI port) and turn DTMF relay on that?
>
> Thanks,
>
> Sean
>
> On Thu, Aug 27, 2009 at 3:16 PM, Wes Sisk <wsisk at cisco.com 
> <mailto:wsisk at cisco.com>> wrote:
>
>     most likely you are matching dial-peer 0 which does not use
>     dtmf-relay.  setup a call and look at the call on the gateway to
>     confirm dial-peers in use.
>
>     /wes
>
>
>     On Thursday, August 27, 2009 3:14:50 PM , Sean Walberg
>     <sean at ertw.com> <mailto:sean at ertw.com> wrote:
>>     I've got an IPCCX 5.0 SR2 system connected to my Call Manager 6.1
>>     cluster. The subscriber, PSTN router, and IPCCX server are all on
>>     the same switch.
>>
>>     I've got a script that records a message from a caller, makes an
>>     outbound call to a defined phone to play back the message, and
>>     then presents a menu to confirm the recipient got the message.
>>
>>     If the recipient of the message is an IP phone using the internal
>>     extension, it works. IPCCX calls the phone, plays back the
>>     message, and then the phone can press 2 to confirm.
>>
>>     If the recipient of the message goes out the PSTN (cell, or even
>>     calling the same IP phone by looping in and out the PSTN), the
>>     digits aren't processed by IPCCX. You hear the message, but the
>>     digit collection from the menu times out. "are you still there?" etc.
>>
>>     If I make a call in to IPCCX, digit collection works fine even
>>     from the same phone that doesn't work if IPCCX calls it.
>>
>>     The gateway is H.323 and dtmf relaying is on. Packet traces show
>>     that the digits seem to be going in band and we can hear the
>>     digits being played over a G.711 stream.
>>
>>     Nothing in the bug toolkit, and Google always leads me to Unity
>>     call handler problems and dtmf relay being disabled)
>>
>>     I've poked around the CTI configuration and don't see where I
>>     could set up any DTMF relaying on the IPCCX side. There is a
>>     media termination point being used though.
>>
>>     Any ideas where to look next?
>>
>>     Thanks,
>>
>>     Sean
>>
>>
>>     -- 
>>     Sean Walberg <sean at ertw.com <mailto:sean at ertw.com>>  
>>      http://ertw.com/
>>     ------------------------------------------------------------------------
>>
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>>       
>
>
>
>
> -- 
> Sean Walberg <sean at ertw.com <mailto:sean at ertw.com>>    http://ertw.com/

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