[cisco-voip] IPCCX 5.0 not understanding digits when it makes the call.

[Sean Walberg]

That did it, Wes. Thanks!
Sean

On Thu, Aug 27, 2009 at 3:58 PM, Wes Sisk <wsisk at cisco.com> wrote:

>  try adding 'incoming called number .' on your VOIP dial-peer
>
>
> http://www.cisco.com/en/US/docs/ios/12_2/voice/configuration/guide/vvfpeers.html
>
> /wes
>
>
> On Thursday, August 27, 2009 4:47:57 PM , Sean Walberg <sean at ertw.com><sean at ertw.com>wrote:
>
> Hi Wes,
>  Thanks. "show call active voice" shows the IP leg is using dial-peer 0
> (PeerId=0)
>
>  I'm unclear how I should proceed though. Do I make a dial peer that
> matches the calling number (eg, the CTI port) and turn DTMF relay on that?
>
>  Thanks,
>
>  Sean
>
> On Thu, Aug 27, 2009 at 3:16 PM, Wes Sisk <wsisk at cisco.com> wrote:
>
>>  most likely you are matching dial-peer 0 which does not use dtmf-relay.
>> setup a call and look at the call on the gateway to confirm dial-peers in
>> use.
>>
>> /wes
>>
>> On Thursday, August 27, 2009 3:14:50 PM , Sean Walberg <sean at ertw.com><sean at ertw.com>wrote:
>>
>>  I've got an IPCCX 5.0 SR2 system connected to my Call Manager 6.1
>> cluster. The subscriber, PSTN router, and IPCCX server are all on the same
>> switch.
>>  I've got a script that records a message from a caller, makes an
>> outbound call to a defined phone to play back the message, and then presents
>> a menu to confirm the recipient got the message.
>>
>>  If the recipient of the message is an IP phone using the internal
>> extension, it works. IPCCX calls the phone, plays back the message, and then
>> the phone can press 2 to confirm.
>>
>>  If the recipient of the message goes out the PSTN (cell, or even calling
>> the same IP phone by looping in and out the PSTN), the digits aren't
>> processed by IPCCX. You hear the message, but the digit collection from the
>> menu times out. "are you still there?" etc.
>>
>>  If I make a call in to IPCCX, digit collection works fine even from the
>> same phone that doesn't work if IPCCX calls it.
>>
>>  The gateway is H.323 and dtmf relaying is on. Packet traces show that
>> the digits seem to be going in band and we can hear the digits being played
>> over a G.711 stream.
>>
>>  Nothing in the bug toolkit, and Google always leads me to Unity call
>> handler problems and dtmf relay being disabled)
>>
>>  I've poked around the CTI configuration and don't see where I could set
>> up any DTMF relaying on the IPCCX side. There is a media termination point
>> being used though.
>>
>>  Any ideas where to look next?
>>
>>  Thanks,
>>
>>  Sean
>>
>>
>>  --
>> Sean Walberg <sean at ertw.com>    http://ertw.com/
>>
>> ------------------------------
>>
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>>
>>
>>
>
>
> --
> Sean Walberg <sean at ertw.com>    http://ertw.com/
>
>
>


-- 
Sean Walberg <sean at ertw.com>    http://ertw.com/
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