[cisco-voip] Anyone Out There Using the Cisco TSP File for 7.X ??? Dial from Contacts

[Miller, Steve]

We are having some new issues.  After configuring everything (our
desktop manager actually set everything up) about 6 weeks ago, we are
now experiencing issues with people being able to configure the TSP file
from their laptops (control panel/phone modem, etc).  Not everyone is
having the problem, but some are.  Some people who were able to
configure before cannot now.  We have tried re-installing, but it only
works until the computer is rebooted and then it fails.  We use this
feature firm-wide and have about 1200 users.   
 
Note: When we upgraded to CUCM 7.0.2, we wanted to use "Click to Call"
which is supported by Cisco, but found at the last minute that it
wouldn't work for us because we were using Outlook/Exchange 2003.  Our
desktop gurus finally figured out how to push the TSP/Dial from Contacts
software (which we used for 3 years prior to the CUCM upgrade) it to all
the desktops, but now it is failing at times. Any suggestions or ideas
would be greatly appreciated!  Thank you!
 

Steve Miller
Telecom Engineer
Dickstein Shapiro LLP
1825 Eye Street NW | Washington, DC 20006
Tel (202) 420-3370| Fax (202) 330-5607
MillerS at dicksteinshapiro.com 

 

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