[cisco-voip] Anyone Out There Using the Cisco TSP File for 7.X ??? Dial from Contacts

[Voice Noob]

Didn't we ask you before why you couldn't use Outlook/ Exchange 2003? CTC
does not care what version of Exchange you are using. 

 

From: cisco-voip-bounces at puck.nether.net
[mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Miller, Steve
Sent: Monday, August 31, 2009 1:46 PM
To: cisco-voip at puck.nether.net
Subject: [cisco-voip] Anyone Out There Using the Cisco TSP File for 7.X ???
Dial from Contacts

 

We are having some new issues.  After configuring everything (our desktop
manager actually set everything up) about 6 weeks ago, we are now
experiencing issues with people being able to configure the TSP file from
their laptops (control panel/phone modem, etc).  Not everyone is having the
problem, but some are.  Some people who were able to configure before cannot
now.  We have tried re-installing, but it only works until the computer is
rebooted and then it fails.  We use this feature firm-wide and have about
1200 users.   

 

Note: When we upgraded to CUCM 7.0.2, we wanted to use "Click to Call" which
is supported by Cisco, but found at the last minute that it wouldn't work
for us because we were using Outlook/Exchange 2003.  Our desktop gurus
finally figured out how to push the TSP/Dial from Contacts software (which
we used for 3 years prior to the CUCM upgrade) it to all the desktops, but
now it is failing at times. Any suggestions or ideas would be greatly
appreciated!  Thank you!

 

Steve Miller
Telecom Engineer
Dickstein Shapiro LLP
1825 Eye Street NW | Washington, DC 20006
Tel (202) 420-3370| Fax (202) 330-5607
MillerS at dicksteinshapiro.com 

 

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