[cisco-voip] Unity Transfer Out of VM Fails

[Jeff Ruttman]

Now it works without me changing anything.
 
However, some weeks ago, I setup an AC pilot point in Call Manager to
send calls to 2 operators, and I've pointed the Unity call handler to
that AC pilot point extension.  The complaint that alerted me to "0" for
operator not working was over a call off hours.  My testing this
morning, where it failed every test, was also off hours.  Now that we're
open, the operators are logged into AC, and now the "0" for operator is
working.  Could this have something to do with this problem?
 
BTW, the Active Schedule for the call handler was set to all hours/all
days, so time of day on the call handler is not the issue unless there
is some other time of day setting I don't know about.
 
Also the "0" for operator in these remote offices where the "operator"
is the operators in our MAIN office is only set on a few phones.  The
other phones are set to go to the operator at the REMOTE office, and
that has continued to work.  It was only the phones coming back to the
main office operators that failed.
 
Next off hours chance I get I will set the call handler to ring one of
the operator's extensions instead of the AC hunt pilot and see if that
works.  But if anyone can shed further light on this, thanks in advance.
 
Thanks
jeff

________________________________

From: Matthew Loraditch [mailto:MLoraditch at heliontechnologies.com] 
Sent: Wednesday, December 02, 2009 8:10 AM
To: Jeff Ruttman; cisco-voip at puck.nether.net
Subject: RE: Unity Transfer Out of VM Fails



Transcoding maybe? That would be my first guess as you are saying it's
only remote sites. Have you looked in port monitor to see what happens?

 

 

Matthew Loraditch
1965 Greenspring Drive

Timonium, MD 21093 
support at heliontechnologies.com <mailto:support at heliontechnologies.com> 
(p) (410) 252-8830
(F) (443) 541-1593

Visit us at www.heliontechnologies.com
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Support Issue? Email support at heliontechnologies.com
<mailto:support at heliontechnologies.com>  for fast assistance!

 

From: cisco-voip-bounces at puck.nether.net
[mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Jeff Ruttman
Sent: Wednesday, December 02, 2009 8:58 AM
To: cisco-voip at puck.nether.net
Subject: [cisco-voip] Unity Transfer Out of VM Fails

 

Greetings,

 

I have a call handler setup in Unity tied to "0" where a caller
listening to a VM greeting can press "0" and get to our operator.  It
works fine at our main site and works fine everywhere else too if the
call is internal.  Inbound calls from the outside fail.  After pressing
"0" Unity says "Wait while I transfer your call" and then after some
seconds, the call is dropped or at some sites I get a fast busy.

 

Any ideas?

 

Thanks

jeff

 

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