[cisco-voip] Click to dial

[Louis Koekemoer (ZA)]

Ryan,

After some more troubleshooting I discovered that on another cluster (6.1.4), with  no devices associated to my End User, Click to Call works 100% extension mobility. On the client where I have the issue, I have 2 different clusters(one CUBE 7.1.2.20000-2 and the other is CUCM 7.1.2.20000-2). I used the exact same install DVD to install both, and I have the exact same issue on both clusters. I also received a reply from one of my colleagues in Europe, who also confirm his is working 100% with CUCM 7.0.1.11001-8.  So it looks like it could be a bug in the version. I logged a TAC case, and the engineer took a lot of traces, so hopefully we'll get a solution for this soon.

TAC Ref for your reference, maybe you can help out there:)

SR: 613109493

Regards

Louis Koekemoer
Cisco IPT Systems Engineer
Converged Communications
Dimension Data (South Africa)

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P Before printing this email please think about the environment

From: Ryan Ratliff [mailto:rratliff at cisco.com]
Sent: 01 December 2009 05:53 PM
To: Louis Koekemoer (ZA)
Cc: cisco-voip at puck.nether.net
Subject: Re: [cisco-voip] Click to dial

If your users don't have control of any phones, what do you expect the application to use to do the "dial" part?

-Ryan

On Dec 1, 2009, at 10:46 AM, Louis Koekemoer (ZA) wrote:


I'm trying to deploy the Click to Dial application from Cisco, but we have a bit of a challenge. We get it working, but only once we associate a physical device to an end user, which obviously will be a pain implementing 1500 phones, and for future support. Please could someone assist?


Regards

Louis Koekemoer

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