[cisco-voip] Unity Connection 7 Call Handlers based on Called Number

[Lelio Fulgenzi]

Can you ask them whether or not single digit extensions will be supported in some future version of Unity and/or Connection? 



--- 
Lelio Fulgenzi, B.A. 
Senior Analyst (CCS) * University of Guelph * Guelph, Ontario N1G 2W1 
(519) 824-4120 x56354 (519) 767-1060 FAX (JNHN) 
^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^ 
"Bad grammar makes me [sic]" - Tshirt 


----- Original Message ----- 
From: "Neil O'Brien" <nobrien at datapac.com> 
To: "Lelio Fulgenzi" <lelio at uoguelph.ca>, "Pat Hayes" <pat-cv at wcyv.com> 
Cc: cisco-voip at puck.nether.net 
Sent: Friday, December 4, 2009 3:16:42 PM GMT -05:00 US/Canada Eastern 
Subject: RE: [cisco-voip] Unity Connection 7 Call Handlers based on Called Number 




Hey Guys – I managed to get TAC on the case but I’m afraid we’re no better off. See comments below..... PDI haven’t come back yet but I doubt they’ll have anything different from TAC. 



After doing several research and checking with different sources seems to be like the only possibility to accomplish what you are looking for is indeed creating a Call Handler for each specific site, this as Unity is not able to manipulate where to send the call in the caller input option depending of the calling number. Please remember that if you want to create the same Call Handler you can export the greetings from one to another by going to the Greetings section and saving the file and then opening it in the new Call Handler. 



There seems to be another possibility but with a total different product that is IPCC as with it you are able to route according to the digits but if you want more information I would recommend you to open a different case with the IPCC team so they can assist you in a better way. 









From: Lelio Fulgenzi [mailto:lelio at uoguelph.ca] 
Sent: 03 December 2009 20:25 
To: Pat Hayes 
Cc: cisco-voip at puck.nether.net; O'Brien, Neil 
Subject: Re: [cisco-voip] Unity Connection 7 Call Handlers based on Called Number 




not one to take no for an answer, i also tried this in the lab. i am surprised i could not get this working either. i used extension 6 with no luck. 62 would work. restriction tables all set up properly. 

i was looking for a service parameter or something that had minimum extension length but couldn't find it. 

funny thing is, i could have sworn when reading about partitions and search spaces, it had an example of switchboard and 0 and sending it to different targets. i will have to review the documentation. 



--- 
Lelio Fulgenzi, B.A. 
Senior Analyst (CCS) * University of Guelph * Guelph, Ontario N1G 2W1 
(519) 824-4120 x56354 (519) 767-1060 FAX (JNHN) 
^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^ 
"Bad grammar makes me [sic]" - Tshirt 


----- Original Message ----- 
From: "Pat Hayes" <pat-cv at wcyv.com> 
To: "Neil O'Brien" <nobrien at datapac.com> 
Cc: "Lelio Fulgenzi" <lelio at uoguelph.ca>, cisco-voip at puck.nether.net 
Sent: Thursday, December 3, 2009 12:49:50 PM GMT -05:00 US/Canada Eastern 
Subject: Re: [cisco-voip] Unity Connection 7 Call Handlers based on Called Number 

I finally got a chance to try this in the lab. This is where that "I 
haven't tried this" caveat mentioned before comes in :-)You're right, 
a single digit won't work with this, UC (and Unity) match single 
digits to caller-input only, they don't try to look up the extension, 
which is what you would need for this to work. If you can live with 
dialing two digits (00?), that works. 

Other than that, I can't think of any more solutions for you outside 
of separate call handlers. You might want to ping your account team 
for a feature request. Adding something to caller-input like 'route to 
this extension based on search space' probably wouldn't be too 
difficult to add. 

On Wed, Dec 2, 2009 at 6:53 AM, O'Brien, Neil <nobrien at datapac.com> wrote: 
> Hi Pat, 
> 
> I tried your second suggestion below however the system won't allow you 
> to dial a "single digit extension". It keeps thinking it's a caller 
> input which I have set to ignore but it won't transfer. 
> 
> I did play with the prepend digit for extensions but that didn't work 
> either. 
> 
> Thanks, 
> 
> Neil 
> 
>
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