[cisco-voip] Cisco 7942 not showing missed calls on 6.1.4.2000-2

[Erick Bergquist]

Well, still fighting this one. Have opened TAC Case and they are so
far stumped as well. Did a sniffer trace and it shows number in trace,
etc. The packet capture skinny stuff matches that of a phone that
displays missed call right.

In the capture, the skinny packet for RingIn is followed by another
Skinny packet with softkeys to activate, then another skinny packet
with the calling party number as part of the data. The extension
calling the phone does display in the Phone LCD when phone rings.

I also rebooted the entire cluster with no change.

On Tue, Dec 15, 2009 at 12:20 PM, Erick Bergquist <erickbee at gmail.com> wrote:
> No, it's not. I even unchecked it , reset the phone, made sure phone
> unregistered and registered and checked the option again and reset to
> see if that would force it but no luck.
>
> It is not a shared line either.
>
> On Tue, Dec 15, 2009 at 11:56 AM, Adam Blomfield <adman at adman.net> wrote:
>> I hate to ask the obvious, but you don't have it disabled do you? In the CM
>> Administration web site on the directory number configuration page of in the
>> "Line X on Device SEPXXXXXXXXXXXX" section there is a checkbox option that
>> says "Log Missed Calls".
>>
>> -Adam
>>
>> On Tue, Dec 15, 2009 at 11:29 AM, Erick Bergquist <erickbee at gmail.com>
>> wrote:
>>>
>>> Also have replaced the phone and replacement phone not displaying the
>>> missed calls. Updated firmware to current version also.
>>>
>>> Any other ideas on this?
>>>
>>> Thanks
>>>
>>> On Fri, Dec 4, 2009 at 11:40 AM, Erick Bergquist <erickbee at gmail.com>
>>> wrote:
>>> > Anyone seen where a few 7942 phones on CUCM 6.1.4.2000-2 don't report
>>> > missed calls on the phone when they get calls they don't answer? This
>>> > is working on a majority of the phones except 2-3. Firmware is 8.4.2
>>> > on all the phones.
>>> >
>>> > On the problem phones, it is not a shared line and the Logged Missed
>>> > Calls option is enabled. Extension Mobility is disabled on the phone.
>>> > Have reset the phone, unchecked the Logged Missed Calls option, reset,
>>> > checked it again, reset and nothing seems to be doing the trick.  The
>>> > logs on the phone web page (status messages, debug display, etc) all
>>> > look ok and no errors there.
>>> >
>>> > Thanks,
>>> > Erick
>>> >
>>> _______________________________________________
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>>> cisco-voip at puck.nether.net
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>>
>>
>