[cisco-voip] Cisco 7942 not showing missed calls on 6.1.4.2000-2

[Wes Sisk]

Erick,

Is there any app pushing "init:call history" to the phone via CTI 
control or by HTTP post to the phone?  That would clear all call history.

/Wes

On Thursday, December 17, 2009 12:14:45 AM, Erick Bergquist 
<erickbee at gmail.com> wrote:
> Well, still fighting this one. Have opened TAC Case and they are so
> far stumped as well. Did a sniffer trace and it shows number in trace,
> etc. The packet capture skinny stuff matches that of a phone that
> displays missed call right.
>
> In the capture, the skinny packet for RingIn is followed by another
> Skinny packet with softkeys to activate, then another skinny packet
> with the calling party number as part of the data. The extension
> calling the phone does display in the Phone LCD when phone rings.
>
> I also rebooted the entire cluster with no change.
>
> On Tue, Dec 15, 2009 at 12:20 PM, Erick Bergquist <erickbee at gmail.com> wrote:
>   
>> No, it's not. I even unchecked it , reset the phone, made sure phone
>> unregistered and registered and checked the option again and reset to
>> see if that would force it but no luck.
>>
>> It is not a shared line either.
>>
>> On Tue, Dec 15, 2009 at 11:56 AM, Adam Blomfield <adman at adman.net> wrote:
>>     
>>> I hate to ask the obvious, but you don't have it disabled do you? In the CM
>>> Administration web site on the directory number configuration page of in the
>>> "Line X on Device SEPXXXXXXXXXXXX" section there is a checkbox option that
>>> says "Log Missed Calls".
>>>
>>> -Adam
>>>
>>> On Tue, Dec 15, 2009 at 11:29 AM, Erick Bergquist <erickbee at gmail.com>
>>> wrote:
>>>       
>>>> Also have replaced the phone and replacement phone not displaying the
>>>> missed calls. Updated firmware to current version also.
>>>>
>>>> Any other ideas on this?
>>>>
>>>> Thanks
>>>>
>>>> On Fri, Dec 4, 2009 at 11:40 AM, Erick Bergquist <erickbee at gmail.com>
>>>> wrote:
>>>>         
>>>>> Anyone seen where a few 7942 phones on CUCM 6.1.4.2000-2 don't report
>>>>> missed calls on the phone when they get calls they don't answer? This
>>>>> is working on a majority of the phones except 2-3. Firmware is 8.4.2
>>>>> on all the phones.
>>>>>
>>>>> On the problem phones, it is not a shared line and the Logged Missed
>>>>> Calls option is enabled. Extension Mobility is disabled on the phone.
>>>>> Have reset the phone, unchecked the Logged Missed Calls option, reset,
>>>>> checked it again, reset and nothing seems to be doing the trick.  The
>>>>> logs on the phone web page (status messages, debug display, etc) all
>>>>> look ok and no errors there.
>>>>>
>>>>> Thanks,
>>>>> Erick
>>>>>
>>>>>           
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>>>>         
>>>       
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