[cisco-voip] Mobility + Transfer Call

[Chris Ward (chrward)]

Hi Glen,

These don't seem to work as people expect them to and the documentation
is weak around explaining it. These codes are suppose to be induced by a
smart phone and aren't meant for manual input. However, they will work
manually.

Here is the proper sequence of digits to use the Enterprise DTMF
features:

Scenario:
User is talking to extension 1111 and wants to transfer the call to
2222. The customer will need to have configured an Enterprise Feature
DID (Call Routing->Mobility Configuration-> Enterprise Feature Access
Directory Number) which is different than the MVA DID, let's say the
Feature DID is 9789337777 in this case. Here is the order of operations:

1. On active call with 1111 
2. User dials *82 (holds call) 
3. Then dials 9789337777 and waits for connect 
4. User dials <CUCM User Pin>#*84#2222 
5. 2222 will now ring 
6. Either wait for pick up then dial *84 or dial *84 to complete before
2222 answers

The same is for conferencing except you would use *85 and need to run
through the steps a second time to get a third party on the phone.  When
a conference is completed, the original leg on the phone will be on
hold. It will need to be resumed to join the conference.

I hope this helps, even though it's probably not what you were hoping
for.

-Chris


-----Original Message-----
From: cisco-voip-bounces at puck.nether.net
[mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Glen Cobby
Sent: Thursday, December 17, 2009 4:49 PM
To: PUCK
Subject: [cisco-voip] Mobility + Transfer Call

Hi All,

I wonder if you can help as I cannot seem to find any documentation on
CCO on Mobility and the extended features.

I have CCM 6.1.3, and am using H323 gateways. I am trying to setup
Mobility. I can get the call to ring out to an external number by the
H323 gateway. For example :-

I call extension 1000 which has a remote destination profile of a cell
phone.

When I call 1000 a call is also generated to my mobile, I answer the
call on my mobile, what I want to be able to do is to transfer that
call, I see the I have * codes under the CCM Service Parameters. e.g *81
should place the call on hold and *84 for transfer.
Should I be able to dial *84 on my mobile once the call is connected and
transfer the call within the system? 

Should this work? Do I need any other hardware?

Thanks for any help

Glen



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