[cisco-voip] Hold/Barge Failures

[Adam Frankel]

Sounds like it could be CSCsy10647.  Would need to examine CCM traces 
(leading up to and) of the event to know for sure.

-Adam

-------- Original Message  --------
Subject: [cisco-voip]  Hold/Barge Failures
From: STEVEN CASPER <SCASPER at mtb.com>
To: cisco-voip at puck.nether.net
Date: 12/17/09 10:52 AM

  Having a problem with a group of traders that have multiple shared
lines that all appear on 17 7962 telephones with 7914 add on modules. It
is intermittent and I have been unable to track down the cause of the
problem. The issue appears to be two-fold:
 
1. Someone answers one of the shared lines by picking up the handset,
places the call on hold, and it doesn't show on any other phone with
shared line as on hold and available for pickup.
 
2. User then takes call off hold, and someone tries to barge in from
another phone but can't.
 
 I have a lot of other users using the same MRG and I had no similar
complaints except for this group. Could it have something to do with too
many shared lines? I have made sure that all phones have the Maximum
Number of Calls set correctly. Running Call Manager 6.1.3b and
SCCP42.8-4-2S on the phones.
 
Thanks
Steve
 

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