[cisco-voip] Hold/Barge Failures

[Dew Swen]

Does 7962 ipphone work with 7914 exp. module?

-
Dew Swen


On Fri, Dec 18, 2009 at 6:30 AM, Adam Frankel <afrankel at cisco.com> wrote:

> Sounds like it could be CSCsy10647.  Would need to examine CCM traces
> (leading up to and) of the event to know for sure.
>
> -Adam
>
>
> -------- Original Message  --------
> Subject: [cisco-voip]  Hold/Barge Failures
> From: STEVEN CASPER <SCASPER at mtb.com>
> To: cisco-voip at puck.nether.net
> Date: 12/17/09 10:52 AM
>
>  Having a problem with a group of traders that have multiple shared
> lines that all appear on 17 7962 telephones with 7914 add on modules. It
> is intermittent and I have been unable to track down the cause of the
> problem. The issue appears to be two-fold:
>
> 1. Someone answers one of the shared lines by picking up the handset,
> places the call on hold, and it doesn't show on any other phone with
> shared line as on hold and available for pickup.
>
> 2. User then takes call off hold, and someone tries to barge in from
> another phone but can't.
>
> I have a lot of other users using the same MRG and I had no similar
> complaints except for this group. Could it have something to do with too
> many shared lines? I have made sure that all phones have the Maximum
> Number of Calls set correctly. Running Call Manager 6.1.3b and
> SCCP42.8-4-2S on the phones.
>
> Thanks
> Steve
>
>
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