[cisco-voip] UCCX - Presenting Caller ID / Name rather than CTI Route Point Number

[Matthew Linsemier]

Hi,

I am wondering if anyone knows if it is possible within a UCCX script to
present an agent with the originating Caller ID of the Caller rather than
the CTI route point ³before² they answer the call (as it is ringing).  For
some reason I have had issues getting this to work.  We are current on UCCX
7.0(2).  If anyone can point me where to look, if it is possible, I would
appreciate it!

Thanks!

Matt

CONFIDENTIALITY STATEMENT
This communication and any attachments are CONFIDENTIAL and may
be protected by one or more legal privileges. It is intended
solely for the use of the addressee identified above. If you
are not the intended recipient, any use, disclosure, copying
or distribution of this communication is UNAUTHORIZED. Neither
this information block, the typed name of the sender, nor
anything else in this message is intended to constitute an
electronic signature unless a specific statement to the
contrary is included in this message. If you have received this
communication in error, please immediately contact me and delete
this communication from your computer. Thank you.
-------------- next part --------------
An HTML attachment was scrubbed...
URL: <https://puck.nether.net/pipermail/cisco-voip/attachments/20091218/0a3c3d89/attachment.html>