[cisco-voip] UCCX - Presenting Caller ID / Name rather than CTI Route Point Number

[Mike Olivere]

I would use Get Call Contact info step and throw "calling number" into a
variable and then display it on the CAD using enterprise data.

 

UCCX as far as I know can't display name yet.

 

Thanks,

Mike

 

From: cisco-voip-bounces at puck.nether.net
[mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Matthew Linsemier
Sent: Friday, December 18, 2009 8:53 AM
To: cisco-voip at puck.nether.net
Subject: [cisco-voip] UCCX - Presenting Caller ID / Name rather than CTI
Route Point Number

 

Hi,

I am wondering if anyone knows if it is possible within a UCCX script to
present an agent with the originating Caller ID of the Caller rather than
the CTI route point "before" they answer the call (as it is ringing).  For
some reason I have had issues getting this to work.  We are current on UCCX
7.0(2).  If anyone can point me where to look, if it is possible, I would
appreciate it!

Thanks!

Matt 

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