[cisco-voip] UCCX - Presenting Caller ID / Name rather than CTI Route Point Number

[Matthew Linsemier]

I do this but it still doesn¹t show up until the agent answers the call...
Maybe I am handling it wrong so I will look into this again.

However, what I would like to do also is preserve the original caller on the
phones as well.  Right now if I call our helpdesk, the agent is presented
with a call from the CTI route point (53xx) number not the original caller.
Again, Im not sure if this is possible but I would like to have something
like this:

 Matt (2000) calls helpdesk trigger (6767) --> CTI Pool (number 5300-5324)
--> Agent Phone (Displays ³Matt, 2000² before they pick it up)

Right now all the agent sees is a CTI Pool number (5300-5324).

Matt


On 12/18/09 9:55 AM, "Mike Olivere" <mikeeo at msn.com> wrote:

> I would use Get Call Contact info step and throw ³calling number² into a
> variable and then display it on the CAD using enterprise data.
>  
> UCCX as far as I know can¹t display name yet.
>  
> Thanks,
> Mike
>  
> 
> From: cisco-voip-bounces at puck.nether.net
> [mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Matthew Linsemier
> Sent: Friday, December 18, 2009 8:53 AM
> To: cisco-voip at puck.nether.net
> Subject: [cisco-voip] UCCX - Presenting Caller ID / Name rather than CTI Route
> Point Number
>  
> Hi,
> 
> I am wondering if anyone knows if it is possible within a UCCX script to
> present an agent with the originating Caller ID of the Caller rather than the
> CTI route point ³before² they answer the call (as it is ringing).  For some
> reason I have had issues getting this to work.  We are current on UCCX 7.0(2).
> If anyone can point me where to look, if it is possible, I would appreciate
> it!
> 
> Thanks!
> 
> Matt 
> 
> 
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