[cisco-voip] Running Reports

[Huffman, Tim]

That's what I was afraid of.

Thanks.

Tim Huffman
Rosetta Stone(r)
Cisco Telephony Administrator
T (540) 236-5077
(800) 788-0822
RosettaStone.com
[cid:image001.jpg at 01CA8251.E4B8D240]
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From: Adam Frankel [mailto:afrankel at cisco.com]
Sent: Monday, December 21, 2009 3:13 PM
To: Huffman, Tim
Cc: cisco-voip at puck.nether.net
Subject: Re: [cisco-voip] Running Reports

Sounds like you are out of luck unless you could get CCM traces covering the entire period you want to report on.  On most clusters, if the traces are detailed they will be overriden in a matter of hours.



Adam



------------Original Message--------------
From: Huffman, Tim <thuffman at rosettastone.com><mailto:thuffman at rosettastone.com>
Sent: Mon, Dec 21, 2009 3:11:29 Pm
To: Adam Frankel <afrankel at cisco.com><mailto:afrankel at cisco.com>
CC: "cisco-voip at puck.nether.net"<mailto:cisco-voip at puck.nether.net> <cisco-voip at puck.nether.net><mailto:cisco-voip at puck.nether.net>
Subject: Re: [cisco-voip] Running Reports
Unfortunately it was enabled on everything except the Subscriber that phone is registered to.  Is there any other way to get this information?

Thanks,

Tim Huffman
Rosetta Stone(r)
Cisco Telephony Administrator
T (540) 236-5077
(800) 788-0822
RosettaStone.com
[cid:image001.jpg at 01CA8251.E4B8D240]
This e-mail and any attachments thereto are intended only for use by the addressee(s) named herein and may contain legally privileged and/or confidential information. If you are not the intended recipient of this e-mail, you are hereby notified that any dissemination, distribution or copying of this email, and any attachments thereto, is strictly prohibited. If you receive this email in error please contact the sender by reply email and destroy all copies of the original message.

From: Adam Frankel [mailto:afrankel at cisco.com]
Sent: Monday, December 21, 2009 2:52 PM
To: Huffman, Tim
Cc: cisco-voip at puck.nether.net<mailto:cisco-voip at puck.nether.net>
Subject: Re: [cisco-voip] Running Reports

Have you enabled CDR on the Admin page?   System->Service Parameters, "Cisco CallManager" 'CDR Enabled Flag = True'?  Make sure its enabled for each server as its not a clusterwide parameter.

Regards,



Adam



------------Original Message--------------
From: Huffman, Tim <thuffman at rosettastone.com><mailto:thuffman at rosettastone.com>
Sent: Mon, Dec 21, 2009 2:03:10 Pm
To: cisco-voip at puck.nether.net<mailto:cisco-voip at puck.nether.net> <cisco-voip at puck.nether.net><mailto:cisco-voip at puck.nether.net>
CC:
Subject: [cisco-voip] Running Reports
All,

I need to be able to run reports what will tell me all activity from a phone for a date range.  I'm in the CDR Analysis and Reporting tool running CDR -> Search -> By User/Extension.  The extension that I'm using is not giving me any data for the date range when I know for a fact it was being used.  Any other reports I can run, or anything I'm doing wrong?

Thanks,

Tim Huffman
Rosetta Stone(r)
Cisco Telephony Administrator
T (540) 236-5077
(800) 788-0822
RosettaStone.com
[cid:image001.jpg at 01CA8251.E4B8D240]
This e-mail and any attachments thereto are intended only for use by the addressee(s) named herein and may contain legally privileged and/or confidential information. If you are not the intended recipient of this e-mail, you are hereby notified that any dissemination, distribution or copying of this email, and any attachments thereto, is strictly prohibited. If you receive this email in error please contact the sender by reply email and destroy all copies of the original message.









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