[cisco-voip] CM 5 -> 6 upgrade issues

[Lelio Fulgenzi]

Ed, did you upgrade the firmware on the phones before the system upgrade? 

That's one thing they suggest to do. 


--- 
Lelio Fulgenzi, B.A. 
Senior Analyst (CCS) * University of Guelph * Guelph, Ontario N1G 2W1 
(519) 824-4120 x56354 (519) 767-1060 FAX (JNHN) 
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"Bad grammar makes me [sic]" - Tshirt 


----- Original Message ----- 
From: "Ed Leatherman" <ealeatherman at gmail.com> 
To: cisco-voip at puck.nether.net 
Sent: Tuesday, February 3, 2009 11:08:06 AM GMT -05:00 US/Canada Eastern 
Subject: Re: [cisco-voip] CM 5 -> 6 upgrade issues 

Quick little update on this issue since there were so many helpful suggestions when I started troubleshooting this. 

After a good bit of education and 'engineering' on my part I was able to load the backups from the night before the upgrade and the night after the upgrade onto VM's and get a look at the particular device configs before and after. Nothing looks out of place to me, which is leading me to think there was some issue with either TFTP, or some communications with the CM nodes and/or devices which would cause side cars and phones to not register or recieve phone calls.. unfortunately not something I can really troubleshoot so well from the lab. The issues with lines disappearing out of the CM configs seems to me to be human error.. the techs thought some things were supposed to be there that never were.. helpful (><) 

TAC is looking at the logs I collected from the event, i'm getting ready to update the SR with my own findings from the lab work once I get feedback from the folks on-call that took the problem reports. 

I'll update the list again if anything interesting pops up from this. 

Cheers! 

Ed 






On Jan 19, 2009, at 7:35 PM, Ed Leatherman wrote: 

Hi folks, had some issues after upgrading to CM 6 this weekend from version 5, and ended up backing out of the upgrade and rebooting back to version 5. Curious if anyone has seen the following issues after upgrading to CM6: 

- Lines on some phones disappearing from the phone and from callmanager 
- ring settings on lines being changed 
- phones registering but not getting calls 
- 7914 expansion modules not coming up 
- Some phones not registering at all 

So far the only commonality I can figure out between the phones w/disappearing lines, is that they were programmed back in CM3.X with line2, line3, line4 etc line appearances of the same DN, instead of 1 line button with multiple max call appearance/busy trigger. 

I did not have the opportunity to do much troubleshooting before changing back.. our post-upgrade tests worked fine and I didnt know there were issues until after we were back in production time. Since I have a list of specific phones that had issues, i'm going to build a CM5 pub in the lab and restore a recent backup, then upgrade to CM6 and see if the same problems come up with it so I can actually troubleshoot.. provided I can get around licensing problems with that. 

I was expecting this to be an easy upgrade, and the upgrade process itself went off without a hitch, but ended up being the first one i've had to totally back out of. 

Thanks! 


-- 
Ed Leatherman 
Assistant Director, Voice Services 
West Virginia University 
Telecommunications and Network Operations 

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