[cisco-voip] Unity UM 5x GSM and alternate MWI lost maybe?

[Pat Hayes]

Do you mean this user actually gets a copy of the same message in two
separate mailboxes? Or are we just talking about MWIs? For the former,
sounds like either the message recipient configured in Unity is a DL,
or some kind of inbox rule is copying the message. For the later, you
might want to look at the lamp policy defined in CUCM, you can control
whether an MWI for a particular DN lights the lamp and sets the
envelope icon, or just the icon, etc.

On Tue, Feb 3, 2009 at 1:26 PM, Jason Aarons (US)
<jason.aarons at us.didata.com> wrote:
> I'm trying to understand if this is alternate MWI was lost or something
> else….
>
>
>
> Suzy Ramirez has a 7940 phone with two extensions on it.  The first one,
> 5077, is her personal extension and has a UM voicemail account associated
> with it.  The second one, 3522, is an Technical Service Shared Line with a
> separate UM voicemail associated with it.  Since the upgrade to version
> 5.0(1) and move via Global Subscriber Manager (GSM) to new hardware, any
> voicemail message left in x3522 shows up as a message in both x3522 and
> x5077.  Why is this happening and is there a way to make it stop?  Messages
> left at x5077 are not duplicated to x3522.
>
>
>
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