[cisco-voip] Contact Center Products - IPCC / ARC ??

[Sean Walberg]

IPCCX should be able do all that except the wallboard.  We use Inova Marquee
for that part, it's low cost, VMable, and well supported.

Sean

On Wed, Feb 4, 2009 at 4:42 AM, Sam Hall <SamHall at wiseman-dairies.co.uk>wrote:

>
> Hi
>
> We are currently migrating from CMv4.1.2 to CMv6.1.3 and run IPCC Express
> v4.05.  There are obvious limitations to IPCC Express i.e
> flexibility/usability/functionality, therefore can anyone recommend a good
> alternative to IPCC Express - not freeware/Linux?
>
> We run two small queues and are looking to expand to include more queues.
>
> The current requirements must be considered which I am sure most products
> will be able to do:
>
> - Queuing
> - Wallboard and stats
> - Ability to set temporary recordings i.e major outages
> - Backup to work via CMv6 huntgroup
> - Call recording
>
> Is there a product that can do all the above in one?  I am told ARC is a
> good product and would be able to do the above apart from call recording
> which could be done by using another product Witness.  What about IPCC
> Enterprise?
>
> If possible we would virtulise rather than use additional hardware.
>
> Also are there products that do not require additional costs per queue/user
> etc?
>
> Thanks in advance
>
> Sam
> ----
> Sam Hall
> Robert Wiseman & Sons
> Ext: 6655
> Tel: +44 (0)1355 270655
> samhall at wiseman-dairies.co.uk
> www.wiseman-dairies.co.uk
> 159 Glasgow Road, East Kilbride, Glasgow, G74 4PA
>
>
>
>
> *********************************************************************************
>
> Disclaimer: This electronic mail, together with any attachments, is for the
> exclusive and confidential use of the recipient addressee. Any other
> distribution, use or reproduction without our prior consent is unauthorised
> and strictly prohibited. If you have received this message in error, please
> delete it immediately and contact the sender directly or the Robert Wiseman
> & Sons Ltd IT Helpdesk on +44 (0)1355 270634. Any views or opinions
> expressed in this message are those of the author and do not necessarily
> represent those of Robert Wiseman & Sons Ltd or of any of its associated
> companies. No reliance may be placed on this message without written
> confirmation from an authorised representative of the company.
>
>
>
> Robert Wiseman & Sons Limited reserves the right to monitor all e-mail
> communications through its network.
>
>
>
> This message has been checked for viruses but the recipient is strongly
> advised to re-scan the message before opening any attachments or attached
> executable files.
>
>
>
> ROBERT WISEMAN & SONS LIMITED
>
> *Registered Number: 87376 Scotland*
>
> *Registered Office: 159 Glasgow Road,*
>
> *East Kilbride, Glasgow, G74 4PA*
>
>
>
>
> ********************************************************************************
>
> _______________________________________________
> cisco-voip mailing list
> cisco-voip at puck.nether.net
> https://puck.nether.net/mailman/listinfo/cisco-voip
>
>


-- 
Sean Walberg <sean at ertw.com>    http://ertw.com/
-------------- next part --------------
An HTML attachment was scrubbed...
URL: <https://puck.nether.net/pipermail/cisco-voip/attachments/20090204/4f5883cc/attachment.html>