[cisco-voip] Contact Center Products - IPCC / ARC ??

Sean Walberg swalberg at gmail.com
Wed Feb 4 09:58:33 EST 2009


IPCCX should be able do all that except the wallboard.  We use Inova Marquee
for that part, it's low cost, VMable, and well supported.

Sean

On Wed, Feb 4, 2009 at 4:42 AM, Sam Hall <SamHall at wiseman-dairies.co.uk>wrote:

>
> Hi
>
> We are currently migrating from CMv4.1.2 to CMv6.1.3 and run IPCC Express
> v4.05.  There are obvious limitations to IPCC Express i.e
> flexibility/usability/functionality, therefore can anyone recommend a good
> alternative to IPCC Express - not freeware/Linux?
>
> We run two small queues and are looking to expand to include more queues.
>
> The current requirements must be considered which I am sure most products
> will be able to do:
>
> - Queuing
> - Wallboard and stats
> - Ability to set temporary recordings i.e major outages
> - Backup to work via CMv6 huntgroup
> - Call recording
>
> Is there a product that can do all the above in one?  I am told ARC is a
> good product and would be able to do the above apart from call recording
> which could be done by using another product Witness.  What about IPCC
> Enterprise?
>
> If possible we would virtulise rather than use additional hardware.
>
> Also are there products that do not require additional costs per queue/user
> etc?
>
> Thanks in advance
>
> Sam
> ----
> Sam Hall
> Robert Wiseman & Sons
> Ext: 6655
> Tel: +44 (0)1355 270655
> samhall at wiseman-dairies.co.uk
> www.wiseman-dairies.co.uk
> 159 Glasgow Road, East Kilbride, Glasgow, G74 4PA
>
>
>
>
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-- 
Sean Walberg <sean at ertw.com>    http://ertw.com/
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