[cisco-voip] Avaya IP office

[JASON BURWELL]

If I remember correctly on the higher end Avaya switches the maintenance fee is also considered the right to use fee for the software. And it is not cheap, WAY more than smartnet. 

________________________________

From: cisco-voip-bounces at puck.nether.net on behalf of Voice Noob
Sent: Wed 2/4/2009 11:54 AM
To: 'Matthew Loraditch'; 'Lelio Fulgenzi'
Cc: cisco-voip at puck.nether.net
Subject: Re: [cisco-voip] Avaya IP office



I know it just amazes me they are saying this.  They are saying that they will call the vendor that sold it and the vendor will do all the work, of course for a fee, then they will not need maintenance from Avaya. If they have a hardware problem they just keep a $500 system on the shelf and replace it..... Just seems odd. I don't know why everyone doesn't jump ship to this if it is that cheap. 

 

From: Matthew Loraditch [mailto:MLoraditch at heliontechnologies.com] 
Sent: Wednesday, February 04, 2009 10:50 AM
To: Lelio Fulgenzi; Voice Noob
Cc: cisco-voip at puck.nether.net
Subject: RE: [cisco-voip] Avaya IP office

 

Unless they've changed totally then that's BS, Avaya's support was expensive, and had contracts that were a royal pain to get out of if/when you ever need to change anything, the ones I had also auto renewed and they totally did not cover upgrades. This was 2-3 years ago and for a  Magix PBX so I can't be sure but that's the experience I had.

 

 

Matthew Loraditch
10944 Beaver Dam Road, Suite A
Hunt Valley, Maryland  21030 
support at heliontechnologies.com <mailto:support at heliontechnologies.com> 
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From: cisco-voip-bounces at puck.nether.net [mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Lelio Fulgenzi
Sent: Wednesday, February 04, 2009 11:37 AM
To: Voice Noob
Cc: cisco-voip at puck.nether.net
Subject: Re: [cisco-voip] Avaya IP office

 

Remember to compare apples to apples and oranges to oranges.

You don't HAVE to pay support to Cisco after you buy the system. It will run and you can get support (but not major upgrades) from other venues, this list being one.

I doubt highly that Avaya provides both hardware and major software maintenance at no cost.

---
Lelio Fulgenzi, B.A.
Senior Analyst (CCS) * University of Guelph * Guelph, Ontario N1G 2W1
(519) 824-4120 x56354 (519) 767-1060 FAX (JNHN)
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"Bad grammar makes me [sic]" - Tshirt


----- Original Message -----
From: "Voice Noob" <voicenoob at gmail.com>
To: cisco-voip at puck.nether.net
Sent: Wednesday, February 4, 2009 11:22:33 AM GMT -05:00 US/Canada Eastern
Subject: [cisco-voip] Avaya IP office



I have a customer that is looking at Avaya IP office system. One of their biggest complaints with Cisco is the Smart net for the hardware and, ESW / UCSS for the software. Avaya is telling them that there is NO maintenance with their system... ever. So once they buy it they will not have the reoccurring cost. I don't deal with any other systems except Cisco but this just does not sound correct. Has anyone had experience with this? 

 

 


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