[cisco-voip] Avaya IP office

Lelio Fulgenzi lelio at uoguelph.ca
Wed Feb 4 12:11:55 EST 2009

1 year is better than the 90 days Cisco gives you. 

I could never get over that. 

Cisco used to have lifetime replacement on many switches, that's going away too. :( 

Lelio Fulgenzi, B.A. 
Senior Analyst (CCS) * University of Guelph * Guelph, Ontario N1G 2W1 
(519) 824-4120 x56354 (519) 767-1060 FAX (JNHN) 
"Bad grammar makes me [sic]" - Tshirt 

----- Original Message ----- 
From: "Samuel Hodgeman" <shodgeman at xo.com> 
To: "Voice Noob" <voicenoob at gmail.com>, cisco-voip at puck.nether.net 
Sent: Wednesday, February 4, 2009 12:00:25 PM GMT -05:00 US/Canada Eastern 
Subject: Re: [cisco-voip] Avaya IP office 

We have several hundred IP Office customers. 

When you buy the IP Office – plain vanilla, hardware/software only, nothing extra – then the ONLY thing you get is in-warranty hardware replacement service for one year. Need somebody to install/configure the hardware? T&M. Need help figuring out what hardware component is bad? T&M. The warranty covers only one thing: “hello Avaya, I have part XYZ that has failed. Send me another one.” And naturally after year one it is ALL T&M. 

So, if you have internal technical resources that can handle doing everything that Avaya is NOT doing for you, then yes it works out pretty cheap. ESPECIALLY since Avaya does not require any kind of certification/registration in order to get free firmware & software upgrades: they are publicly available for download at Avaya’s support site. 

Avaya naturally does offer full-service maintenance contracts on the IP Office at additional cost. 

- Sam H 

From: cisco-voip-bounces at puck.nether.net [mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Voice Noob 
Sent: Wednesday, February 04, 2009 10:23 AM 
To: cisco-voip at puck.nether.net 
Subject: [cisco-voip] Avaya IP office 

I have a customer that is looking at Avaya IP office system. One of their biggest complaints with Cisco is the Smart net for the hardware and, ESW / UCSS for the software. Avaya is telling them that there is NO maintenance with their system… ever. So once they buy it they will not have the reoccurring cost. I don’t deal with any other systems except Cisco but this just does not sound correct. Has anyone had experience with this? 

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