[cisco-voip] Avaya IP office

[Gregory Wenzel]

My experience with Avaya is that once they touch your equipment they put special passwords on the systems that lock you out as a customer ...thus you had to use them as 
maintenance. They are very expensive 
 
due diligence is most needed when sales says crap like " no maintenance costs ever "

--- On Wed, 2/4/09, Matthew Loraditch <MLoraditch at heliontechnologies.com> wrote:

From: Matthew Loraditch <MLoraditch at heliontechnologies.com>
Subject: Re: [cisco-voip] Avaya IP office
To: "Lelio Fulgenzi" <lelio at uoguelph.ca>, "Voice Noob" <voicenoob at gmail.com>
Cc: "cisco-voip at puck.nether.net" <cisco-voip at puck.nether.net>
Date: Wednesday, February 4, 2009, 11:49 AM








Unless they’ve changed totally then that’s BS, Avaya’s support was expensive, and had contracts that were a royal pain to get out of if/when you ever need to change anything, the ones I had also auto renewed and they totally did not cover upgrades. This was 2-3 years ago and for a  Magix PBX so I can’t be sure but that’s the experience I had.
 

 
Matthew Loraditch
10944 Beaver Dam Road, Suite A
Hunt Valley, Maryland  21030 
support at heliontechnologies.com
(p) (410) 252-8830
(F) (443) 541-1593

Visit us at www.heliontechnologies.com 
Support Issue? Email support at heliontechnologies.com for fast assistance!
 


From: cisco-voip-bounces at puck.nether.net [mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Lelio Fulgenzi
Sent: Wednesday, February 04, 2009 11:37 AM
To: Voice Noob
Cc: cisco-voip at puck.nether.net
Subject: Re: [cisco-voip] Avaya IP office
 

Remember to compare apples to apples and oranges to oranges.

You don't HAVE to pay support to Cisco after you buy the system. It will run and you can get support (but not major upgrades) from other venues, this list being one.

I doubt highly that Avaya provides both hardware and major software maintenance at no cost.

---
Lelio Fulgenzi, B.A.
Senior Analyst (CCS) * University of Guelph * Guelph, Ontario N1G 2W1
(519) 824-4120 x56354 (519) 767-1060 FAX (JNHN)
^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
"Bad grammar makes me [sic]" - Tshirt


----- Original Message -----
From: "Voice Noob" <voicenoob at gmail.com>
To: cisco-voip at puck.nether.net
Sent: Wednesday, February 4, 2009 11:22:33 AM GMT -05:00 US/Canada Eastern
Subject: [cisco-voip] Avaya IP office



I have a customer that is looking at Avaya IP office system. One of their biggest complaints with Cisco is the Smart net for the hardware and, ESW / UCSS for the software. Avaya is telling them that there is NO maintenance with their system… ever. So once they buy it they will not have the reoccurring cost. I don’t deal with any other systems except Cisco but this just does not sound correct. Has anyone had experience with this? 
 
 

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