[cisco-voip] Avaya IP office

Wed Feb 4 13:56:42 EST 2009

Did they ever add DNS SRV records for SIP Trunking with IP Office?  When I
tested 4.10 it only supported a single IP entry instead of either multiple
IP's or DNS with SRV record support. 

From: cisco-voip-bounces at puck.nether.net
[mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Hodgeman, Samuel
Sent: Wednesday, February 04, 2009 10:18 AM
To: JASON BURWELL; Voice Noob; Matthew Loraditch; Lelio Fulgenzi
Cc: cisco-voip at puck.nether.net
Subject: Re: [cisco-voip] Avaya IP office

That is on the Avaya Communication Manager, which is the Enterprise
platform. The IP Office is a small business platform, and has a completely
different support model. 

Absolutely EVERYTHING for the IP Office is right here, available to
everybody with no prerequisites:

http://support.avaya.com/japple/css/japple?PAGE=Product
<http://support.avaya.com/japple/css/japple?PAGE=Product&temp.productID=1294
87> &temp.productID=129487

-          Sam H

From: cisco-voip-bounces at puck.nether.net
[mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of JASON BURWELL
Sent: Wednesday, February 04, 2009 11:04 AM
To: Voice Noob; Matthew Loraditch; Lelio Fulgenzi
Cc: cisco-voip at puck.nether.net
Subject: Re: [cisco-voip] Avaya IP office

If I remember correctly on the higher end Avaya switches the maintenance fee
is also considered the right to use fee for the software. And it is not
cheap, WAY more than smartnet. 

  _____  

From: cisco-voip-bounces at puck.nether.net on behalf of Voice Noob
Sent: Wed 2/4/2009 11:54 AM
To: 'Matthew Loraditch'; 'Lelio Fulgenzi'
Cc: cisco-voip at puck.nether.net
Subject: Re: [cisco-voip] Avaya IP office

I know it just amazes me they are saying this.  They are saying that they
will call the vendor that sold it and the vendor will do all the work, of
course for a fee, then they will not need maintenance from Avaya. If they
have a hardware problem they just keep a $500 system on the shelf and
replace it... Just seems odd. I don't know why everyone doesn't jump ship to
this if it is that cheap. 

From: Matthew Loraditch [mailto:MLoraditch at heliontechnologies.com] 
Sent: Wednesday, February 04, 2009 10:50 AM
To: Lelio Fulgenzi; Voice Noob
Cc: cisco-voip at puck.nether.net
Subject: RE: [cisco-voip] Avaya IP office

Unless they've changed totally then that's BS, Avaya's support was
expensive, and had contracts that were a royal pain to get out of if/when
you ever need to change anything, the ones I had also auto renewed and they
totally did not cover upgrades. This was 2-3 years ago and for a  Magix PBX
so I can't be sure but that's the experience I had.

Matthew Loraditch
10944 Beaver Dam Road, Suite A
Hunt Valley, Maryland  21030 
 <mailto:support at heliontechnologies.com> support at heliontechnologies.com
(p) (410) 252-8830
(F) (443) 541-1593

Visit us at  <http://www.heliontechnologies.com/> www.heliontechnologies.com

Support Issue? Email  <mailto:support at heliontechnologies.com>
support at heliontechnologies.com for fast assistance!

From: cisco-voip-bounces at puck.nether.net
[mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Lelio Fulgenzi
Sent: Wednesday, February 04, 2009 11:37 AM
To: Voice Noob
Cc: cisco-voip at puck.nether.net
Subject: Re: [cisco-voip] Avaya IP office

Remember to compare apples to apples and oranges to oranges.

You don't HAVE to pay support to Cisco after you buy the system. It will run
and you can get support (but not major upgrades) from other venues, this
list being one.

I doubt highly that Avaya provides both hardware and major software
maintenance at no cost.

---
Lelio Fulgenzi, B.A.
Senior Analyst (CCS) * University of Guelph * Guelph, Ontario N1G 2W1
(519) 824-4120 x56354 (519) 767-1060 FAX (JNHN)
^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
"Bad grammar makes me [sic]" - Tshirt

----- Original Message -----
From: "Voice Noob" <voicenoob at gmail.com>
To: cisco-voip at puck.nether.net
Sent: Wednesday, February 4, 2009 11:22:33 AM GMT -05:00 US/Canada Eastern
Subject: [cisco-voip] Avaya IP office

I have a customer that is looking at Avaya IP office system. One of their
biggest complaints with Cisco is the Smart net for the hardware and, ESW /
UCSS for the software. Avaya is telling them that there is NO maintenance
with their system. ever. So once they buy it they will not have the
reoccurring cost. I don't deal with any other systems except Cisco but this
just does not sound correct. Has anyone had experience with this? 

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