[cisco-voip] Measuring Attendant Console Calls

[Jason Burns]

AC Doesn't have any functionality like this. It would be manual log or CDR
parsing.

You'd have to use something like IPCC or ARC Console to get additional
features like this.

On Wed, Feb 4, 2009 at 8:41 AM, Bill Talley <btalley at gmail.com> wrote:

> Easiest way in my opinion would be to export raw cdr data and search by the
> ac pilot point extension.  There will be a little data manipulation
> involved, but should give you the information you're looking for.
>
> ~~~~~~~~~~~~~~~~~~~~~~
> Sent from a mobile device with very tiny touchsceen input keys.  Please
> excuse my typos.
>
> -----Original Message-----
> From: Miller, Steve <MillerS at DicksteinShapiro.COM>
> Sent: Wednesday, February 04, 2009 6:49 AM
> To: lemon at lemon.za.net; cisco-voip at puck-nether.net <
> cisco-voip at puck.nether.net>
> Subject: Re: [cisco-voip] Measuring Attendant Console Calls
>
> I am curious about this too.  It is very tedious to run CDR searches on
> the 10 different numbers we have associated with our main number in the
> hunt group.  Please let me know!
>
>
> Steve Miller
> Telecom Engineer
> Dickstein Shapiro LLP
> 1825 Eye Street NW | Washington, DC 20006
> Tel (202) 420-3370| Fax (202) 330-5607
> MillerS at dicksteinshapiro.com
>
>
> -----Original Message-----
> From: cisco-voip-bounces at puck.nether.net
> [mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Lemon
> Sent: Wednesday, February 04, 2009 7:40 AM
> To: cisco-voip at puck-nether.net
> Subject: [cisco-voip] Measuring Attendant Console Calls
>
> Hi,
>
> Any way of measuring how many calls come into Attendant Console and
> how many get answered/adandoned in a give time frame??
>
> thnx
> charl
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