[cisco-voip] Measuring Attendant Console Calls

[Bill Talley]

Hmm,  CDR parsing?  So you're saying he can't export cdr records and
manipulate the data, but he can parse cdr records?



On Thu, Feb 5, 2009 at 7:51 PM, Jason Burns <burns.jason at gmail.com> wrote:

> AC Doesn't have any functionality like this. It would be manual log or CDR
> parsing.
>
> You'd have to use something like IPCC or ARC Console to get additional
> features like this.
>
>
> On Wed, Feb 4, 2009 at 8:41 AM, Bill Talley <btalley at gmail.com> wrote:
>
>> Easiest way in my opinion would be to export raw cdr data and search by
>> the ac pilot point extension.  There will be a little data manipulation
>> involved, but should give you the information you're looking for.
>>
>> ~~~~~~~~~~~~~~~~~~~~~~
>> Sent from a mobile device with very tiny touchsceen input keys.  Please
>> excuse my typos.
>>
>> -----Original Message-----
>> From: Miller, Steve <MillerS at DicksteinShapiro.COM>
>> Sent: Wednesday, February 04, 2009 6:49 AM
>> To: lemon at lemon.za.net; cisco-voip at puck-nether.net <
>> cisco-voip at puck.nether.net>
>> Subject: Re: [cisco-voip] Measuring Attendant Console Calls
>>
>> I am curious about this too.  It is very tedious to run CDR searches on
>> the 10 different numbers we have associated with our main number in the
>> hunt group.  Please let me know!
>>
>>
>> Steve Miller
>> Telecom Engineer
>> Dickstein Shapiro LLP
>> 1825 Eye Street NW | Washington, DC 20006
>> Tel (202) 420-3370| Fax (202) 330-5607
>> MillerS at dicksteinshapiro.com
>>
>>
>> -----Original Message-----
>> From: cisco-voip-bounces at puck.nether.net
>> [mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Lemon
>> Sent: Wednesday, February 04, 2009 7:40 AM
>> To: cisco-voip at puck-nether.net
>> Subject: [cisco-voip] Measuring Attendant Console Calls
>>
>> Hi,
>>
>> Any way of measuring how many calls come into Attendant Console and
>> how many get answered/adandoned in a give time frame??
>>
>> thnx
>> charl
>> _______________________________________________
>> cisco-voip mailing list
>> cisco-voip at puck.nether.net
>> https://puck.nether.net/mailman/listinfo/cisco-voip
>>
>>
>> --------------------------------------------------------
>> This e-mail message and any attached files are confidential and are
>> intended solely for the use of the addressee(s)
>> named above. This communication may contain material protected by
>> attorney-client, work product, or other
>> privileges. If you are not the intended recipient or person responsible
>> for delivering this confidential
>> communication to the intended recipient, you have received this
>> communication in error, and any review, use,
>> dissemination, forwarding, printing, copying, or other distribution of
>> this e-mail message and any attached files
>> is strictly prohibited. Dickstein Shapiro reserves the right to monitor
>> any communication that is created,
>> received, or sent on its network.  If you have received this confidential
>> communication in error, please notify the
>> sender immediately by reply e-mail message and permanently delete the
>> original message.
>>
>> To reply to our email administrator directly, send an email to
>> postmaster at dicksteinshapiro.com
>>
>> Dickstein Shapiro LLP
>> http://www.DicksteinShapiro.com <http://www.dicksteinshapiro.com/>
>>
>>
>> ==============================================================================
>>
>> _______________________________________________
>> cisco-voip mailing list
>> cisco-voip at puck.nether.net
>> https://puck.nether.net/mailman/listinfo/cisco-voip
>>
>> _______________________________________________
>> cisco-voip mailing list
>> cisco-voip at puck.nether.net
>> https://puck.nether.net/mailman/listinfo/cisco-voip
>>
>
>
-------------- next part --------------
An HTML attachment was scrubbed...
URL: <https://puck.nether.net/pipermail/cisco-voip/attachments/20090205/f404e774/attachment.html>