[cisco-voip] Cisco Supervisor/Agent Desktop

[Scott Voll]

also check the local PC's don't have windows firewall also.

Scott

On Thu, Feb 5, 2009 at 9:07 PM, Sovannary Huy <hamsovannary at gmail.com>wrote:

> Thanks for your help. I will verify the team agents and supervisor again. I
> do believe that there is no firewall between CSD and CAD but i will confirm
> with my network team.
>
> I will post the update later.
>
> Many thanks.
>
>   On Thu, Feb 5, 2009 at 10:47 PM, Ed Leatherman <ealeatherman at gmail.com>wrote:
>
>> I've seen problems with viewing agents from CSD when there is a
>> communications problem between the supervisor's PC and/or the host running
>> CAD, and/or the UCX server. I would suggest as part of your troubleshooting
>> make sure there is no firewall or ACL blocking traffic between CSD and CAD.
>>
>>
>> On Wed, Feb 4, 2009 at 8:55 PM, Sovannary Huy <hamsovannary at gmail.com>wrote:
>>
>>> Dear all,
>>>
>>> Does anyone here ever experience with Cisco Agent Desktop install on
>>> Terminal Server 2003?
>>>
>>> The problem is, when we view team from Cisco Supervisor Desktop some
>>> agent that login from terminal server is missing.
>>>
>>> We already configure the option to use with terminal service (attached)
>>> that cisco recommend already but some agents still missing.
>>>
>>> Any help would be much appreciate.
>>>
>>> Thanks
>>>
>>
>> --
>> Ed Leatherman
>> Assistant Director, Voice Services
>> West Virginia University
>> Telecommunications and Network Operations
>>
>
>
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