[cisco-voip] Cisco Supervisor/Agent Desktop
svoll.voip at gmail.com
Fri Feb 6 11:32:30 EST 2009
also check the local PC's don't have windows firewall also.
On Thu, Feb 5, 2009 at 9:07 PM, Sovannary Huy <hamsovannary at gmail.com>wrote:
> Thanks for your help. I will verify the team agents and supervisor again. I
> do believe that there is no firewall between CSD and CAD but i will confirm
> with my network team.
> I will post the update later.
> Many thanks.
> On Thu, Feb 5, 2009 at 10:47 PM, Ed Leatherman <ealeatherman at gmail.com>wrote:
>> I've seen problems with viewing agents from CSD when there is a
>> communications problem between the supervisor's PC and/or the host running
>> CAD, and/or the UCX server. I would suggest as part of your troubleshooting
>> make sure there is no firewall or ACL blocking traffic between CSD and CAD.
>> On Wed, Feb 4, 2009 at 8:55 PM, Sovannary Huy <hamsovannary at gmail.com>wrote:
>>> Dear all,
>>> Does anyone here ever experience with Cisco Agent Desktop install on
>>> Terminal Server 2003?
>>> The problem is, when we view team from Cisco Supervisor Desktop some
>>> agent that login from terminal server is missing.
>>> We already configure the option to use with terminal service (attached)
>>> that cisco recommend already but some agents still missing.
>>> Any help would be much appreciate.
>> Ed Leatherman
>> Assistant Director, Voice Services
>> West Virginia University
>> Telecommunications and Network Operations
> cisco-voip mailing list
> cisco-voip at puck.nether.net
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