[cisco-voip] Cisco Supervisor/Agent Desktop

Sovannary Huy hamsovannary at gmail.com
Fri Feb 6 00:07:45 EST 2009

Thanks for your help. I will verify the team agents and supervisor again. I
do believe that there is no firewall between CSD and CAD but i will confirm
with my network team.

I will post the update later.

Many thanks.

On Thu, Feb 5, 2009 at 10:47 PM, Ed Leatherman <ealeatherman at gmail.com>wrote:

> I've seen problems with viewing agents from CSD when there is a
> communications problem between the supervisor's PC and/or the host running
> CAD, and/or the UCX server. I would suggest as part of your troubleshooting
> make sure there is no firewall or ACL blocking traffic between CSD and CAD.
> On Wed, Feb 4, 2009 at 8:55 PM, Sovannary Huy <hamsovannary at gmail.com>wrote:
>> Dear all,
>> Does anyone here ever experience with Cisco Agent Desktop install on
>> Terminal Server 2003?
>> The problem is, when we view team from Cisco Supervisor Desktop some agent
>> that login from terminal server is missing.
>> We already configure the option to use with terminal service (attached)
>> that cisco recommend already but some agents still missing.
>> Any help would be much appreciate.
>> Thanks
> --
> Ed Leatherman
> Assistant Director, Voice Services
> West Virginia University
> Telecommunications and Network Operations
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