[cisco-voip] Cisco Supervisor/Agent Desktop

Ed Leatherman ealeatherman at gmail.com
Thu Feb 5 10:47:04 EST 2009

I've seen problems with viewing agents from CSD when there is a
communications problem between the supervisor's PC and/or the host running
CAD, and/or the UCX server. I would suggest as part of your troubleshooting
make sure there is no firewall or ACL blocking traffic between CSD and CAD.

On Wed, Feb 4, 2009 at 8:55 PM, Sovannary Huy <hamsovannary at gmail.com>wrote:

> Dear all,
> Does anyone here ever experience with Cisco Agent Desktop install on
> Terminal Server 2003?
> The problem is, when we view team from Cisco Supervisor Desktop some agent
> that login from terminal server is missing.
> We already configure the option to use with terminal service (attached)
> that cisco recommend already but some agents still missing.
> Any help would be much appreciate.
> Thanks

Ed Leatherman
Assistant Director, Voice Services
West Virginia University
Telecommunications and Network Operations
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