[cisco-voip] 7942 Phone reporting 404 errors

[Ryan Ratliff]

Get a packet capture.  Either they are subscribed to some web service  
or something is telling the phone to retrieve a web page that is  
causing the 404.

-Ryan

On Feb 11, 2009, at 11:34 AM, Jason Aarons (US) wrote:

More details from end user on 7942 issue;



“404 message just pop’s up on the phone without user selecting  
anything.”





From: cisco-voip-bounces at puck.nether.net [mailto:cisco-voip- 
bounces at puck.nether.net] On Behalf Of Jason Aarons (US)
Sent: Wednesday, February 11, 2009 11:22 AM
To: cisco-voip at puck.nether.net
Subject: [cisco-voip] 7942 Phone reporting 404 errors





I have a customer with a new site across WAN using 7942/SCCP series  
phones. This new site the users are reporting seeing 404 errors (he  
didn’t tell me what the users are doing when they see this).   
Majority of phones in cluster are older 7940/7960/7912/SCCP with no  
problems reported by users. They are using CallManager 6.1.2



I assume the p7942 hones are registered and can call in/out, but are  
getting the 404 when using the Directories or other keys.  The System  
 > CallManager is configured for IP addresses and not hostnames/dns,  
as well as all Enterprise Parameters set to ip addresses.  I’ll ask  
him for a sniffer capture off back of phone but doubt he can get it - 
jason





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