[cisco-voip] 7942 Phone reporting 404 errors

[Ryan Ratliff]

It's related in the fact that the phone is trying to access some  
webpage that isn't available.

The trick in his case is to find out why and what web page the phone  
is trying to hit.

-Ryan

On Feb 11, 2009, at 3:00 PM, Samuel Womack wrote:

Probably not Related to your Issue...but earlier today I saw an Issue  
with a 7940 getting a 404 when trying to Access Directories  
Button...etc etc.

Previously phone was registered on 4.1.3 system...System Upgraded to  
6.1.2....His TFTP Server Was Hard Coded  to a Server that had  
previously (pub) DeActivated that Service...URL Strings are Different  
between 4.1.3 and the Newer Version...Factory Reset Phone (restricted  
settings on phone) and Now Directory Works fine....

Again this doesn't even Remotely sound related to ur Scenario other  
that the 404 Error...


On Feb 11, 2009, at 1:38 PM, Jason Aarons (US) wrote:

> Working on the sniffer trace off back of phone.
>
> The 7942s don’t have any services subscribed -jason
>
> From: Ryan Ratliff [mailto:rratliff at cisco.com]
> Sent: Wednesday, February 11, 2009 12:18 PM
> To: Jason Aarons (US)
> Cc: cisco-voip at puck.nether.net
> Subject: Re: [cisco-voip] 7942 Phone reporting 404 errors
>
> Get a packet capture.  Either they are subscribed to some web  
> service or something is telling the phone to retrieve a web page  
> that is causing the 404.
>
> -Ryan
>
> On Feb 11, 2009, at 11:34 AM, Jason Aarons (US) wrote:
>
> More details from end user on 7942 issue;
>
> “404 message just pop’s up on the phone without user selecting  
> anything.”
>
>
> From: cisco-voip-bounces at puck.nether.net [mailto:cisco-voip- 
> bounces at puck.nether.net] On Behalf Of Jason Aarons (US)
> Sent: Wednesday, February 11, 2009 11:22 AM
> To: cisco-voip at puck.nether.net
> Subject: [cisco-voip] 7942 Phone reporting 404 errors
>
>
> I have a customer with a new site across WAN using 7942/SCCP series  
> phones. This new site the users are reporting seeing 404 errors (he  
> didn’t tell me what the users are doing when they see this).   
> Majority of phones in cluster are older 7940/7960/7912/SCCP with no  
> problems reported by users. They are using CallManager 6.1.2
>
> I assume the p7942 hones are registered and can call in/out, but  
> are getting the 404 when using the Directories or other keys.  The  
> System > CallManager is configured for IP addresses and not  
> hostnames/dns, as well as all Enterprise Parameters set to ip  
> addresses.  I’ll ask him for a sniffer capture off back of phone  
> but doubt he can get it -jason
>
>
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