[cisco-voip] 7942 Phone reporting 404 errors

[Jason Burns]

How about the idle url?

On Wed, Feb 11, 2009 at 3:08 PM, Ryan Ratliff <rratliff at cisco.com> wrote:

> It's related in the fact that the phone is trying to access some webpage
> that isn't available.
> The trick in his case is to find out why and what web page the phone is
> trying to hit.
>
> -Ryan
>
> On Feb 11, 2009, at 3:00 PM, Samuel Womack wrote:
>
> Probably not Related to your Issue...but earlier today I saw an Issue with
> a 7940 getting a 404 when trying to Access Directories Button...etc etc.
>
> Previously phone was registered on 4.1.3 system...System Upgraded to
> 6.1.2....His TFTP Server Was Hard Coded  to a Server that had previously
> (pub) DeActivated that Service...URL Strings are Different between 4.1.3 and
> the Newer Version...Factory Reset Phone (restricted settings on phone) and
> Now Directory Works fine....
>
> Again this doesn't even Remotely sound related to ur Scenario other that
> the 404 Error...
>
>
> On Feb 11, 2009, at 1:38 PM, Jason Aarons (US) wrote:
>
> Working on the sniffer trace off back of phone.
>
> The 7942s don't have any services subscribed -jason
>
> *From:* Ryan Ratliff [mailto:rratliff at cisco.com <rratliff at cisco.com>]
> *Sent:* Wednesday, February 11, 2009 12:18 PM
> *To:* Jason Aarons (US)
> *Cc:* cisco-voip at puck.nether.net
> *Subject:* Re: [cisco-voip] 7942 Phone reporting 404 errors
>
> Get a packet capture.  Either they are subscribed to some web service or
> something is telling the phone to retrieve a web page that is causing the
> 404.
>
> -Ryan
>
> On Feb 11, 2009, at 11:34 AM, Jason Aarons (US) wrote:
>
> More details from end user on 7942 issue;
>
> "404 message just pop's up on the phone without user selecting anything."
>
>
> *From:* cisco-voip-bounces at puck.nether.net [
> mailto:cisco-voip-bounces at puck.nether.net<cisco-voip-bounces at puck.nether.net>
> ] *On Behalf Of *Jason Aarons (US)
> *Sent:* Wednesday, February 11, 2009 11:22 AM
> *To:* cisco-voip at puck.nether.net
> *Subject:* [cisco-voip] 7942 Phone reporting 404 errors
>
>
> I have a customer with a new site across WAN using 7942/SCCP series
> phones. This new site the users are reporting seeing 404 errors (he didn't
> tell me what the users are doing when they see this).  Majority of phones
> in cluster are older 7940/7960/7912/SCCP with no problems reported by users.
> They are using CallManager 6.1.2
>
> I assume the p7942 hones are registered and can call in/out, but are
> getting the 404 when using the Directories or other keys.  The System >
> CallManager is configured for IP addresses and not hostnames/dns, as well as
> all Enterprise Parameters set to ip addresses.  I'll ask him for a sniffer
> capture off back of phone but doubt he can get it -jason
>
>
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