[cisco-voip] 7942 Phone reporting 404 errors

Thu Feb 12 10:27:33 EST 2009

They never setup a idle url, everything was setup for IP addresses in
Enterprise Parameters.

We are shipping a 7942G to our site to run WireShark off back of the
phone.

From: cisco-voip-bounces at puck.nether.net
[mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Jason Burns
Sent: Thursday, February 12, 2009 10:05 AM
To: Ryan Ratliff
Cc: cisco-voip at puck.nether.net
Subject: Re: [cisco-voip] 7942 Phone reporting 404 errors

How about the idle url?

On Wed, Feb 11, 2009 at 3:08 PM, Ryan Ratliff <rratliff at cisco.com>
wrote:

It's related in the fact that the phone is trying to access some webpage
that isn't available.

The trick in his case is to find out why and what web page the phone is
trying to hit.

-Ryan

On Feb 11, 2009, at 3:00 PM, Samuel Womack wrote:

Probably not Related to your Issue...but earlier today I saw an Issue
with a 7940 getting a 404 when trying to Access Directories Button...etc
etc.

Previously phone was registered on 4.1.3 system...System Upgraded to
6.1.2....His TFTP Server Was Hard Coded  to a Server that had previously
(pub) DeActivated that Service...URL Strings are Different between 4.1.3
and the Newer Version...Factory Reset Phone (restricted settings on
phone) and Now Directory Works fine....

Again this doesn't even Remotely sound related to ur Scenario other that
the 404 Error...

On Feb 11, 2009, at 1:38 PM, Jason Aarons (US) wrote:

Working on the sniffer trace off back of phone.

The 7942s don't have any services subscribed -jason

From: Ryan Ratliff [mailto:rratliff at cisco.com] 
Sent: Wednesday, February 11, 2009 12:18 PM
To: Jason Aarons (US)
Cc: cisco-voip at puck.nether.net
Subject: Re: [cisco-voip] 7942 Phone reporting 404 errors

Get a packet capture.  Either they are subscribed to some web service or
something is telling the phone to retrieve a web page that is causing
the 404.

-Ryan

On Feb 11, 2009, at 11:34 AM, Jason Aarons (US) wrote:

More details from end user on 7942 issue;

"404 message just pop's up on the phone without user selecting
anything."

From: cisco-voip-bounces at puck.nether.net
[mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Jason Aarons
(US)
Sent: Wednesday, February 11, 2009 11:22 AM
To: cisco-voip at puck.nether.net
Subject: [cisco-voip] 7942 Phone reporting 404 errors

I have a customer with a new site across WAN using 7942/SCCP series
phones. This new site the users are reporting seeing 404 errors (he
didn't tell me what the users are doing when they see this).  Majority
of phones in cluster are older 7940/7960/7912/SCCP with no problems
reported by users. They are using CallManager 6.1.2

I assume the p7942 hones are registered and can call in/out, but are
getting the 404 when using the Directories or other keys.  The System >
CallManager is configured for IP addresses and not hostnames/dns, as
well as all Enterprise Parameters set to ip addresses.  I'll ask him for
a sniffer capture off back of phone but doubt he can get it -jason

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