[cisco-voip] Unity 5.0(1) with Exchange, TUI warns about almost full mailbox

Pat Hayes pat-cv at wcyv.com
Thu Feb 12 11:31:29 EST 2009


I think you're talking about 'Conversation - Full Mailbox Check
Feature' in the Advanced Settings Tool. That option controls whether
or not you notify someone that is leaving a message that the target
user's mailbox is at/near quota. I believe Jason is asking about the
prompt the user hears when signing in to their mailbox.

On Thu, Feb 12, 2009 at 11:25 AM, Bill Talley <btalley at gmail.com> wrote:
> Wasn't there a setting under Advanced Settings Tool in Unity Tools Depot to
> address this?  I think it was something to the effect of "Disable full
> mailbox warnings" or something like that.   Applies to Unity subscribers
> integrated with exchange.
>
> On Thu, Feb 12, 2009 at 10:16 AM, Pat Hayes <pat-cv at wcyv.com> wrote:
>>
>> You can't turn those notifications off. Unity doesn't have any
>> separate quotas configured in it, it only goes by what you have
>> configured in Exchange, this behavior is the same across 4.x and 5.x.
>> Sounds like it is time to start checking mailbox sizes and quotas.
>> Messages left in 'deleted items' are a common cause of confusion in
>> this department, they still count toward your overall mailbox size. It
>> is also possible that Unity is caching some bad quota data in SQL.
>>
>> Check out this white paper, it was written for 4.x but still applies.
>> It goes into all the nitty-gritty for how and where Unity checks for
>> quota information:
>>
>>
>> http://www.cisco.com/en/US/docs/voice_ip_comm/unity/white/paper/mig/E2KStore.html
>>
>> On Wed, Feb 11, 2009 at 5:21 PM, Jason Aarons (US)
>> <jason.aarons at us.didata.com> wrote:
>> > How do I turn off the TUI warning that your inbox is almost full for UM?
>> >  I'm receiving several complaints about this even from people that have
>> > had
>> > UM for a while.  It seems to have a lower setting tin 5.0(1) versus
>> > 4.0(5)
>> > and a lot of people are getting annoyed since it forces them to listen
>> > to
>> > this message every time before they can get to their messages.
>> >
>> >
>> >
>> > In Exchange we allow them to receive emails regardless of size, but
>> > prohibit
>> > send after your mailbox gets too big -jason
>> >
>> >
>> >
>> >
>> >
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