[cisco-voip] IPCC 4 agent

[Johnny]

If the agent isn't receiving the call its not being sent to the CSQ, that is
assuming that the CSQ has been setup correctly.

 

The agent needs to be assigned to the CSQ and the "select resource" step
needs to point to the CSQ also. If you are using the default ICD.aef script
you need to go to the applications screen and change the CSQ parameter to
the CSQ that you created.

 

Hope this helps, I'm only assuming what could be wrong. Need more
information about the setup if possible.

 

Kind Regards,

 

Johnny

 

From: cisco-voip-bounces at puck.nether.net
[mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Tanner Ezell
Sent: 17 February 2009 11:18
To: John Botha - I.T
Cc: cisco-voip at puck.nether.net
Subject: Re: [cisco-voip] IPCC 4 agent

 

You really need to provide us more information on whats going on, but in
general:
Check the script**, check the CSQ's, check the Resource Group, check the
Resources, etc

On Tue, Feb 17, 2009 at 10:16 AM, John Botha - I.T <JohnB at jhb.mustek.co.za>
wrote:

Hi All 

 

 

I have an ipcc call center the call does not get presented to the agent but
it does get answer from the script the music starts to play but the agent
does receive the call he is ready 

 

 

Regards,

John 


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