[cisco-voip] International Calls Not Working for Remote Site

[Steven Sarte]

Johnny,

I am running H.323.

When I run "show voice call summary" it doesn't even show up.  I ran
"show call history voice compact" and it displayed this

G3399  ORG     T0     None        TELE  P901144800XXXXX D2F
G3999  ORG     T0     None        TELE  P901144800XXXXX D2F

show call history voice id 3399
DisconnectText=no resource (47)

Testing to a long distance number:
G3499  ORG     T0     g729r8      TELE  P917327XXXXX D10
show call history voice id 3499
DisconnectText=normal call clearing (16)

I will test later in changing the remote site region within to G.711.

So when a call is made out to the PSTN it can use G.729 as the codec.

Thanks for the alternate solution.


Thanks,
Steven








On Thu, Feb 19, 2009 at 12:12 PM, Johnny <randvines at gmail.com> wrote:
> Hi Steven,
>
> Is the gateway H.323 or MGCP?
>
> Check using "show voice call summary" on the gateway what codec is being
> used. The gateway should be able to support G.729 calls although will
> consume more DSP resource.
>
> As another fix/work around you could create a new DP/Reg/Loc for the gateway
> and specify that the codec between both the HQ site and the remote is G.711.
>
> Kind Regards,
>
> Johnny
>
>
> -----Original Message-----
> From: cisco-voip-bounces at puck.nether.net
> [mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Steven Sarte
> Sent: 19 February 2009 09:43
> To: cisco-voip at puck.nether.net
> Subject: [cisco-voip] International Calls Not Working for Remote Site
>
> I have this remote site which is an extension of HQ.  This site does
> not have a voice gateway so it uses the HQ voice gateway to make
> calls.  The issue is they can't seem to make international calls,
> local and long distance work fine.
>
> Each site has its own device pool, region, and location.
>
> The only thing I can think of it might be a codec issue.  The reason I
> say this is because for the remote site it chooses G.729 for all
> sites, even within.  (I know it shouldn't be this, I inherited this
> VoIP environment).  For the HQ it has G.729 for all sites except
> within, it uses G.711.  So as a temporary fix I configured the remote
> site phone with the HQ device pool and works fine.
>
> I did some testing and when a call is made from the remote site to the
> PSTN it uses codec G.729 local and ld calls work fine but not
> international calls.
>
> Any help would be greatly appreciated.
>
> Thanks,
> Steven Sarte
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