[cisco-voip] CCX issue of agent phone not ringing

[Tomslin Samme-Nlar]

Hi all,
I I have CCX 7 installed with CUCM 7. When i dial the route point, I am 
put in the queue and an agent who is ready,goes is immediately put to 
not ready state. When the agent goes ready while the call is in the 
queue, this agent is reserved but their phone doesn't ring,while the 
caller hears the the ring back and later the MOH from CUCM.
What could be the possible cause here?

Any suggestions are welcomed.
Sleen
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