[cisco-voip] CCX issue of agent phone not ringing

[Jason Aarons (US)]

Check your Calling Search Spaces and Partitions.  If still unable to
resolve you would need to look at traces.  In short it sounds like the
transfer to agent is failing.

 

From: cisco-voip-bounces at puck.nether.net
[mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Tomslin
Samme-Nlar
Sent: Monday, February 23, 2009 10:17 AM
To: cisco-voip at puck.nether.net
Subject: [cisco-voip] CCX issue of agent phone not ringing

 

Hi all,
I I have CCX 7 installed with CUCM 7. When i dial the route point, I am
put in the queue and an agent who is ready,goes is immediately put to
not ready state. When the agent goes ready while the call is in the
queue, this agent is reserved but their phone doesn't ring,while the
caller hears the the ring back and later the MOH from CUCM.
What could be the possible cause here?

Any suggestions are welcomed.
Sleen




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