[cisco-voip] CCX issue of agent phone not ringing

[rj.e at gmx.de]

I had once a similar problem. As far as I remember it was missing/wrong configutration of CTI route points and/or assignment of devices to user RmCm in CUCM.


-------- Original-Nachricht --------
> Datum: Mon, 23 Feb 2009 18:16:52 +0300
> Von: Tomslin Samme-Nlar <tsammenlar at sevenseastech.com>
> An: cisco-voip at puck.nether.net
> Betreff: [cisco-voip] CCX issue of agent phone not ringing

> Hi all,
> I I have CCX 7 installed with CUCM 7. When i dial the route point, I am 
> put in the queue and an agent who is ready,goes is immediately put to 
> not ready state. When the agent goes ready while the call is in the 
> queue, this agent is reserved but their phone doesn't ring,while the 
> caller hears the the ring back and later the MOH from CUCM.
> What could be the possible cause here?
> 
> Any suggestions are welcomed.
> Sleen

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