[cisco-voip] Agents not showing in Supervisor Desktop

[Rasim Duric]

I think you'll need to do that in the CRS Administration console.

 

Rasim Duric

Network Analyst (CCS)

University of Guelph

Guelph, N1G 2W1, ON

519-824-4120x53146

rduric at uoguelph.ca

 

From: cisco-voip-bounces at puck.nether.net
[mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Nick
Sent: Wednesday, February 25, 2009 8:50 AM
To: cisco-voip at puck-nether.net
Subject: [cisco-voip] Agents not showing in Supervisor Desktop

 

 

I have an agent that is not showing in the Supervisor Desktop application,
there are assigned to the correct team and logged in to CAD and receiving
calls fine. I have logged into the Desktop Administrator and found the
Agent is not added to the Team there but the option to add is greyed out.
Any idea how I can get this Agent added?

 

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