[cisco-voip] Agents not showing in Supervisor Desktop

[Scott Voll]

in UCCx 5 you can't do much at all from the desktop admin.  you need to go
in via the appadmin page and do it there.

if the team thing is correct, start looking at FW's on the agent desktop.

Scott

On Wed, Feb 25, 2009 at 5:50 AM, Nick <csvoip at googlemail.com> wrote:

>
> I have an agent that is not showing in the Supervisor Desktop application,
> there are assigned to the correct team and logged in to CAD and receiving
> calls fine. I have logged into the Desktop Administrator and found the Agent
> is not added to the Team there but the option to add is greyed out. Any idea
> how I can get this Agent added?
>
>
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