[cisco-voip] CUCME Operator Coverage Question

[Ben Story]

We have a CUCME running 7.0 that has been running for almost 3 months now.
Yesterday the operator called me and reported that when she answers the main
line and then another call comes in it only rings her phone and not the 3
other phones that have the external line as a line appearance.  I have
included the relevant config snippets below. 275 is the main line.  Any help
on troubleshooting this will be greatly appreciated.  Thanks.

voice-port 0/0/0
 trunk-group OUT 1
 translation-profile incoming filter_217
 input gain 3
 connection plar 275
 caller-id enable
!
voice-port 0/0/1
 trunk-group OUT 2
 translation-profile incoming filter_217
 input gain 3
 connection plar 275
 caller-id enable
!
voice-port 0/0/2
 trunk-group OUT 3
 translation-profile incoming filter_217
 input gain 3
 connection plar 275
 caller-id enable


ephone-dn  1  dual-line
 number 221
 name Operator
 allow watch
 mwi sip
 hold-alert 30 shared
!
!
ephone-dn  2  dual-line
 number 222
 name Backup1
 allow watch
 call-forward busy 600
 call-forward noan 600 timeout 35
 huntstop channel
 mwi sip
 hold-alert 30 shared

ephone-dn  4  dual-line
 number 224
 name Backup 2
 allow watch
 call-forward busy 600
 call-forward noan 600 timeout 35
 huntstop channel
 mwi sip
 hold-alert 30 shared

ephone-dn  75  dual-line
 number 275
 name Main Line
 allow watch
 call-forward busy 600
 call-forward noan 600 timeout 16
 mwi sip
 hold-alert 30 shared


ephone  1
 device-security-mode none
 mac-address 0021.5555.20CF
 ephone-template 1
 username "****" password ****
 presence call-list
 paging-dn 99
 type 7942
 button  1:1 2o75,92
!
!
!
ephone  2
 device-security-mode none
 mac-address 0021.5553.CAB9
 ephone-template 1
 username "****" password ****
 paging-dn 99
 type 7942
 button  1:2 2o75,92
!
!
!
ephone  4
 device-security-mode none
 mac-address 0022.9005.BDFA
 ephone-template 1
 username "****" password ****
 paging-dn 99
 type 7942
 button  1:4 2o75,92



-- 
Ben Story CCSP, CCDA
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