[cisco-voip] UCCx agent not logging in

Wes Sisk wsisk at cisco.com
Fri Feb 27 12:34:00 EST 2009

It only says TSP, it's actually a problem in CTIManager that can equally 
affect jtapi or TSP

On Friday, February 27, 2009 12:10:33 PM, Scott Voll 
<svoll.voip at gmail.com> wrote:
> That's a bug for TSP not JTAPI which I think UCCx uses.
> I'm using CM
> Scott
> On Fri, Feb 27, 2009 at 8:52 AM, Wes Sisk <wsisk at cisco.com 
> <mailto:wsisk at cisco.com>> wrote:
>     What CM version? CSCso52736. /wes
>     On Friday, February 27, 2009 11:36:52 AM, Scott Voll
>     <svoll.voip at gmail.com> <mailto:svoll.voip at gmail.com> wrote:
>>     I have a new phone 7965 running and am trying to set myself up as
>>     an agent like I have done in the past.  but I'm continuing to get
>>     the error message:
>>     contact your system admin to associate the phone to the RM JTAPI
>>     User.  I have done that and have even went as far as to restart
>>     the CRA engine which of course logs all the other agents off.
>>     What am I missing?  I have also unassociated the phone from the
>>     RM user and reassociated it.  I'm pulling my hair out.  What am I
>>     missing?  I have 20 other agents working fine but I can't ge
>>     myself to work.  I'm wondering if it's a 7965 issue but it shows
>>     compatible with UCCx 5.0.2sr1
>>     Thanks
>>     Scott
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