[cisco-voip] UCCx agent not logging in

[Wes Sisk]

I updated the defect per Scott's concerns. Look for new content in bug 
toolkit in 48-72 hours.

/wes

On Friday, February 27, 2009 12:34:00 PM, Wes Sisk <wsisk at cisco.com> wrote:
> It only says TSP, it's actually a problem in CTIManager that can 
> equally affect jtapi or TSP
>
> On Friday, February 27, 2009 12:10:33 PM, Scott Voll 
> <svoll.voip at gmail.com> wrote:
>> That's a bug for TSP not JTAPI which I think UCCx uses.
>>  
>> I'm using CM 6.1.2.1106
>>  
>> Scott
>>
>> On Fri, Feb 27, 2009 at 8:52 AM, Wes Sisk <wsisk at cisco.com 
>> <mailto:wsisk at cisco.com>> wrote:
>>
>>     What CM version? CSCso52736. /wes
>>
>>
>>     On Friday, February 27, 2009 11:36:52 AM, Scott Voll
>>     <svoll.voip at gmail.com> <mailto:svoll.voip at gmail.com> wrote:
>>>     I have a new phone 7965 running and am trying to set myself up
>>>     as an agent like I have done in the past.  but I'm continuing to
>>>     get the error message:
>>>      
>>>     contact your system admin to associate the phone to the RM JTAPI
>>>     User.  I have done that and have even went as far as to restart
>>>     the CRA engine which of course logs all the other agents off.
>>>      
>>>     What am I missing?  I have also unassociated the phone from the
>>>     RM user and reassociated it.  I'm pulling my hair out.  What am
>>>     I missing?  I have 20 other agents working fine but I can't ge
>>>     myself to work.  I'm wondering if it's a 7965 issue but it shows
>>>     compatible with UCCx 5.0.2sr1
>>>      
>>>     Thanks
>>>      
>>>     Scott
>>>     ------------------------------------------------------------------------
>>>
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>>>       
>>
>>
>
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