[cisco-voip] UCCx agent not logging in

Scott Voll svoll.voip at gmail.com
Fri Feb 27 16:01:25 EST 2009

Answer, I worked with TAC and it ended up being a CTI Manager issue on the
CM 6.1.2 boxes.  Restarted CTI Manager and everything is working as it
should.... Figures.  Guess I'll go back to rebooting every month :-o  Might
still save me some headaches.  I was getting up to over 100 days in all.
and I wouldn't want to get to 248 days =)


On Fri, Feb 27, 2009 at 8:36 AM, Scott Voll <svoll.voip at gmail.com> wrote:

> I have a new phone 7965 running and am trying to set myself up as an agent
> like I have done in the past.  but I'm continuing to get the error message:
> contact your system admin to associate the phone to the RM JTAPI User.  I
> have done that and have even went as far as to restart the CRA engine which
> of course logs all the other agents off.
> What am I missing?  I have also unassociated the phone from the RM user and
> reassociated it.  I'm pulling my hair out.  What am I missing?  I have 20
> other agents working fine but I can't ge myself to work.  I'm wondering if
> it's a 7965 issue but it shows compatible with UCCx 5.0.2sr1
> Thanks
> Scott
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