[cisco-voip] CDR Monitoring tool

[Daniel Martin]

Hi,

 

I'm looking to purchase  good  VoIP monitoring  tool(s) and would like to know what other people in the community are using?

 

I want two different types of tool. 

 

One that is proactively monitoring the network / QoS / Call Manager and notifies me of issues, able to do synthetic tests as well. Some reports and dashboard are also something that is needed. I've been researching products such as Prognosis, CA Ehealth (since we are using Spectrum) and Cisco Operations Manager (Service Monitor).

-          Anybody using these products and can provide me some pros/cons or propose other products

 

 

The other product would be sniffer type such as JDSU DA-3400 / Probe or something running on a laptop that can analyse voice traffic on a SPAN port. Cisco has probes as well with their Service Monitor product which sounds good. Anybody using probes to capture/analyse voice traffic? Which product are you using and pros/cons?

 

Thanks,

 

Daniel. 

 

Daniel Martin

Chef de Groupe - Infrastructure Réseau et Télécom

Group Leader - Network Infrastructure and Telecom

CAE Inc.

St-Laurent, Québec Canada

H4T 1G6

Tél:  1-514-341-2000 x4878

Fax: 1-514-340-5583

 

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