[cisco-voip] External number with no voice mail?

[svr.file at gmail.com]

Hi,

Thanks for the response.

I have checked the line settings and as far as I can tell it is not setup
any diff to any other phone. The phones have not been configured to forward
calls to voicemail manually, this should be done after a given time, calls
should be forwarded to voicemail.

I have manually configured the No Answer External settings to forward to the
voicemail point number, but it still does not reach voicemail....?




2009/1/17 Philip Walenta <pwalenta at wi.rr.com>

>  Starting with later versions of CCM 4 and carried into CUCM 6 and higher
> you had different fields for internal and external calls.
>
> Have you checked the phone's line setting to see if the external call
> forward no answer/busy targets are set to your voicemail number?
>
>  ------------------------------
> *From:* cisco-voip-bounces at puck.nether.net [mailto:
> cisco-voip-bounces at puck.nether.net] *On Behalf Of *svr.file at gmail.com
> *Sent:* Saturday, January 17, 2009 2:43 AM
> *To:* cisco-voip at puck.nether.net
> *Subject:* [cisco-voip] External number with no voice mail?
>
> Hey guys,
>
> I have a question, I have a phone configured to the CUCM 6.0.1, the phone
> seems to be working fine, but there is an issue with voicemail and external
> calls.
>
> When the phone receives externals calls and no one is there to pick the
> phone up, the calls are not forwarded to voicemail but internal calls made
> to that extension get forwarded to vociemail???
>
> Could someone help shed some light on this.
>
> P.S. the voicemail system is IPFX.
>
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